Customer Solutions Manager – Quality

🕒 September 9

🏄 California – Remote

🏄 California – Remote

💵 $109.1k - $171.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ventura Foods

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

💼 Consulting

📣 Marketing

Logistics • Consulting • Marketing

Ventura Foods is a company that specializes in the production and manufacturing of high-quality food products, focusing on culinary solutions for various sectors. They are involved in operations that include manufacturing, engineering, quality assurance, and supply chain management, with a commitment to employee development and customer satisfaction. The company is also dedicated to maintaining a high standard of operations through research and development, ensuring innovation in their offerings.

📋 Description

• Focus on Customer Experience and “Moments that Matter” for Ventura Foods customers • Provide proactive customer communications regarding quality and food safety • Enhance, train, and streamline complaint (case) handling procedures • Monitor and provide proactive trend assessments from internal and external data sources • Partner with Customer Service within Service Cloud to drive resolution and customer satisfaction • Engage in customer meetings to identify opportunities to improve customer experience • Provide proactive and periodic status updates to internal stakeholders • Support key customer accounts from a quality assurance perspective, including commercialization, documentation fulfillment, expectations and policy review, plant audit preparation, internal resource coordination, risk escalation, and complaints management • Monitor and evaluate the appropriateness of facility QA team responses • Communicate and resolve urgent internal and external system issues • Track and trend system data and partner with Customer Service on process and technology improvements • Become a subject matter resource for the Case Management (Service Cloud) system • Represent Quality Assurance with the commercial team and customers’ Quality Assurance counterparts • Participate in customer meetings, customer scorecarding, sensory cuttings, plant visits and audits, business reviews, and related activities • Partner with and sometimes lead personnel from various internal departments to drive improvements, resolve issues, and provide updates to leadership and key customers

🎯 Requirements

• Minimum of a B.S. in a Technical science degree (i.e. Food Science, Food Technology, Biology, etc.) and/or equivalent experience • Minimum of 5 years experience in Quality Management within the food industry • 3-5 years of supervisory and management experience • Complete understanding of FSMA, FDA 21 CFR, and USDA FSIS Directive policies • Knowledge of HACCP, HARPC, GMP, and Sanitation programs • Food microbiology knowledge and technical knowledge of thermal processing and acidified foods a plus • Excellent communication and influencing skills

🏖️ Benefits

• Medical, Prescription, Dental, & Vision – coverage beginning on your 1st day for eligible employees • Profit Sharing and 401(k) matching (after eligible criteria is met) • Paid Vacation, Sick Time, and Holidays • Employee Appreciation Events • Employee Assistance Programs • Career growth opportunities • Training and professional development • Annual bonus (based on the incentive program terms and conditions)