Customer Retention Specialist, French Speaker

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November 17

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Ventura TRAVEL

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Travel

Ventura TRAVEL is a company specializing in crafting authentic and sustainable small-group travel experiences to unique destinations worldwide. For over 20 years, it has been known for its hand-picked, small-ship expedition cruises that offer travelers unforgettable adventures in places like the Galapagos Islands, polar regions, and Indonesia. Ventura TRAVEL prides itself on its commitment to responsible travel, providing unbiased recommendations, and maintaining a strong team of destination specialists. The company supports conservation projects through its efforts and ensures flexibility and best-price guarantees for its customers.

51 - 200 employees

📋 Description

• Identify and reduce customer concerns that could impact brand trust. • Call travelers after their tours to gather feedback and ensure they feel valued. • Motivate travelers to complete CSat surveys and inspire them to rebook. • Encourage travelers to book again and stay loyal to our brands. • Respond to negative comments and reviews (including on social media) with professionalism and care. • Pass bigger claims or unresolved cases to the Customer Service Specialists. • Communicate trends and traveler feedback to product, sales, and service teams, making clear improvement suggestions. • Use AI tools to save time and improve how you work.

🎯 Requirements

• At least 2 years of customer service experience with strong and proven results. • You genuinely care about the travel experience of each customer. • You turn feedback (even difficult conversations) into constructive outcomes. • You remain professional and composed when handling complaints. • You work proactively with internal teams, always aiming to improve processes. • You’re a team player and communicate clearly and respectfully. • You are available to work 8 hours per day between 8AM and 8PM, Central European Time (CET). • You speak and write French fluently, and are confident in English as well.

🏖️ Benefits

• Freedom to be creative in achieving results. • International & friendly working environment. • Quarterly Social Days and Team Events. • Work out of other offices in the Ventura network around the world. • Opportunity to constantly learn and grow. • We care about the well-being of your employees (regular O3, satisfaction surveys etc.) • Yearly 2-week offsite. • Participation in the overall company's profits. • Visit our Career Page to get more insights into our office life.