Customer Care Specialist II

Job not on LinkedIn

🕒 6 days ago

☕ Washington – Remote

☕ Washington – Remote

💵 $17 - $24 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

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Verathon

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1984

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

Verathon is a medical technology company that specializes in airway management and bladder scanning solutions. They offer innovative products such as video laryngoscopes and single-use bronchoscopes, designed to improve patient care in various medical specialties including anesthesia, emergency medicine, and critical care. With a commitment to advancing healthcare practices, Verathon combines advanced technology with a focus on sustainability and social impact.

📋 Description

• Respond to inbound calls and emails for products, training requests, general information, and moderate technical issues • Create and manage customer cases through resolution • Accurately enter and process customer orders • Provide proactive updates and follow-ups for order status and repair approvals • Issue return authorizations for repairs and credits according to company policies • Guide customers through phone and email troubleshooting of medical devices and software • Troubleshoot Windows applications, web-based tools, drivers, permissions, wireless connectivity, server issues, and unit-specific error codes • Identify opportunities to promote value-add products, services, or training • Collaborate across Customer Care, Technical Support, Sales, Service, and Finance to resolve issues end-to-end • Provide backup support for the Customer Care Sales Support position

🎯 Requirements

• Associate degree or equivalent experience • Typically 1–2 years of direct customer service experience • Experience with high-volume inbound/outbound calls and email support • Proficiency with Windows OS, web-based software, and wireless technology • Aptitude and desire to troubleshoot permissions, drivers, error codes, server connectivity, and related software issues • Ability to accurately maintain logs, records, and files manually and electronically • Ability and desire to learn and apply FDA and HIPAA requirements while troubleshooting • Familiarity with maintenance and updates of customer service databases, including customer access to ScanPoint, CRMs, and case management tools • Skilled in researching accounts receivable issues and assisting in resolution • Ability to work remotely with reliable high-speed internet • Ability to work Monday–Friday shifts between 6:00 a.m. and 4:00 p.m. Pacific Time, with defined break periods • Must be able to travel to the corporate office in Bothell, WA for onboarding at the start of employment

🏖️ Benefits

• Annual bonus plan based on company and individual performance for eligible full-time employees not on a commission plan • Medical insurance • Dental insurance • Vision insurance • Basic life insurance • 401(k) with company match • Other programs supporting employees and families • Professional development programs • Internal mobility • Certification courses • Tuition reimbursement • Team appreciation virtual events • Culture centered on engagement and recognition