Business Support Manager

🕒 May 28

🏢🏡 London – Hybrid

💵 £55k - £70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Verisk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1971

💰 $500M Post-IPO Debt on 2023-03

Insurance • Data Analytics • Risk Management

Verisk is a company that specializes in providing advanced data analytics, technology, and scientific research to the global insurance industry. It delivers solutions across various insurance sectors such as Property & Casualty, Life and Annuities, Reinsurance, and Specialty Markets, helping clients to assess and price risks with speed and precision. Verisk's offerings include underwriting and rating support, claims management, compliance, catastrophe risk modeling, and insights into extreme event risks. Additionally, Verisk serves other industries such as construction, real estate, and transportation by offering data-driven insights and solutions for risk assessment and business optimization, while also contributing to sustainability and resilience initiatives through its research and analytics.

📋 Description

• Lead the support function responsible for delivering a reliable, high-quality service to global clients • Play a central role in the post-implementation experience, ensuring support services are responsive and well-managed • Work closely with clients, internal teams, and leadership to strengthen service delivery and improve processes • Develop a team that consistently performs at a high level • Make decisions that influence client satisfaction and long-term success

🎯 Requirements

• Strong experience in a customer-facing software support environment, including leadership responsibility • Proven ability to manage and develop teams in a fast-paced, high-pressure environment • Experience working with demanding or high-profile clients • Excellent communication skills, including presenting to a range of audiences • Strong problem-solving skills with a practical and considered approach • Comfortable working with complex software products and technical environments • Strong SQL skills and familiarity with Microsoft SQL Server tools • Ability to prioritize and resolve issues within defined service levels • A leadership approach that motivates, supports, and develops individuals • Understanding of ITIL principles and service management practices

🏖️ Benefits

• Medical coverage • Life insurance • Pension plans • Paid time off • Wellness initiatives • Fitness programs • Team-building activities