Senior Manager, Client Success – Salesforce Practice

🕒 May 12

🇺🇸 United States – Remote

💵 $125k - $150k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Verndale

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🛍️ eCommerce

B2B • eCommerce

Verndale is a digital experience agency that helps organizations design, build, and optimize websites, digital experience platforms (DXP), and commerce solutions. They provide services across CMS & DXP, commerce (including Shopify and BigCommerce), design & UX, digital marketing, data & analytics, managed services, and Salesforce integrations, with a focus on personalization, performance optimization, and measurable revenue growth. Verndale serves business customers across multiple industries and supports both B2B and D2C commerce initiatives.

📋 Description

• Own a portfolio of Salesforce clients (typically $3M–$8M in annual bookings) • Be accountable for growth, retention, and overall account health • Act as the primary relationship lead across multiple engagements • Build and execute account plans that lead to real expansion over time • Identify and lead upsell and cross-sell opportunities • Build account plans focused on growth • Spot gaps where Verndale can add value • Work with teams to turn opportunities into revenue • Run focused sales plays across your portfolio • Build relationships with Salesforce Account Executives • Partner to identify and co-sell opportunities • Join account planning and pipeline discussions • Align work with Salesforce priorities • Position Verndale as a trusted Salesforce partner • Ensure the client experience is consistent and high quality • Bring together cross-functional teams • Spot and resolve issues early • Keep teams aligned on priorities • Step in when needed to keep things moving • Build relationships with senior stakeholders • Act as a trusted advisor • Lead strategic conversations • Communicate clearly and consistently • Monitor revenue, forecasts, and margins • Lead renewal and pricing discussions • Ensure clients understand value • Stay accountable for financial performance • Mentor Client Success Managers • Promote strong collaboration • Help improve account management practices

🎯 Requirements

• 8–12 years in Client Success, Account Management, or consulting • Experience managing multi-million-dollar accounts • Proven revenue growth track record • Experience with Salesforce ecosystem • Strong commercial instincts

🏖️ Benefits

• Generous paid company holidays, vacation, and paid sick time to every employee starting on day one. • Top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs. • Support a healthy work/life balance. • Fully remote enabled and embrace the evolving definition of the workplace.