Customer Success Manager

Job not on LinkedIn

5 days ago

Apply Now

Receive Emails with Similar Jobs

Vesta Software Group

WebsiteLinkedInAll Job Openings

Software • Enterprise • B2B

Vesta Software Group is a global organization specializing in the acquisition and long-term growth of vertical market software companies. Unlike traditional acquirers, Vesta operates on a buy-and-hold strategy, maintaining the independence of the companies they acquire and investing in their sustainable growth. Vesta prides itself on never selling a business, instead prioritizing the autonomy of its acquired companies and leveraging a network of resources to accelerate growth. With more than 30 acquisitions and a presence in over 9 countries, Vesta supports its portfolio companies with best practices and capital while fostering a productive and positive workplace culture, demonstrated by its Great Place To Work® certification.

201 - 500 employees

🏢 Enterprise

🤝 B2B

📋 Description

• Take the lead on the Customer Success approach to deliver world-class support and account management. • Foster a customer-first culture focused on proactive engagement, satisfaction, and long-term retention. • Act as an escalation point for complex client issues, ensuring swift and effective resolution. • Maintain oversight of all customer success activities to guarantee service quality and consistency. • Develop and execute the annual customer success plan, aligned with JET’s strategic and financial objectives. • Identify expansion and cross-sell opportunities within existing accounts, supporting commercial growth. • Collaborate with the Sales and Product teams to support pre-sales engagements, renewals, and onboarding. • Introduce and refine SaaS success metrics and processes that promote operational excellence.

🎯 Requirements

• Proven experience in Customer Success, Account Management, or Operations within a SaaS or technology environment. • Strong people management skills, with experience working across cross-functional teams. • Demonstrated success in improving customer satisfaction, retention, and revenue growth. • Excellent understanding of SaaS customer lifecycle management and success metrics. • Experience in the events industry is highly desirable but not essential. • Confident in data analysis, performance measurement, and reporting to senior stakeholders. • Skilled in CRM systems, Microsoft Office (especially Excel), and communication and AI tools.

🏖️ Benefits

• fantastic working environment • enriching career • Equal Opportunity Employer