Customer Success Manager

🔥 13 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aveni

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

💸 Finance

☁️ SaaS

Artificial Intelligence • Finance • SaaS

<Aveni> is a technology company that builds NLP-powered, compliance-focused AI solutions for the financial services industry. It offers products such as Aveni Assist (an AI meeting assistant that automates adviser admin, CRM updates and report generation), Aveni Detect (automated QA, risk and vulnerability detection across customer interactions) and FinLLM (a finance-specific language model). Aveni provides ready-to-deploy and bespoke/co-developed AI for SMEs, mid-sized firms and enterprises, emphasizing data security, traceability and regulatory/compliance monitoring (Consumer Duty) to improve adviser productivity and quality assurance.

📋 Description

• Own a portfolio of client accounts post-sale • Act as the primary point of contact for clients • Understand each client’s business model, operational goals, and key challenges • Handle client requests and concerns quickly, professionally, and proactively • Drive product adoption across large user bases • Track usage analytics across thousands of active end-users • Identify engagement gaps and partner with the Enablement team to close them • Execute and refine Customer Success playbooks • Lead regular check-ins and Executive / Quarterly Business Reviews (QBRs) • Demonstrate tangible value, ROI, and progress • Identify expansion and upsell opportunities • Collaborate with the commercial, Enablement, and Implementation teams

🎯 Requirements

• Proven experience as a Customer Success Manager within a B2B SaaS business • A structured, clear, and repeatable approach to account management and process execution • Demonstrated experience with software products utilized by large, distributed end-user bases • Strong rapport-building, executive presence, and communication skills • Highly ambitious with a desire to continuously learn, adapt, and progress your career in a fast-paced environment • Willingness and flexibility to travel regularly to client sites across the UK • Experience working with wealth management, financial planning, or wider Financial Services clients (nice to have) • Prior background in a high-growth scale-up or start-up environment (nice to have) • Hands-on involvement in commercial renewal or account expansion conversations (nice to have) • Must be based in the United Kingdom • Must be legally authorised to work in the United Kingdom

🏖️ Benefits

• Remote-first culture across the UK, with access to co-working spaces • 34 days holiday plus your birthday off (inclusive of bank holidays) • Share options scheme • Private medical and dental care • Life insurance • Income protection • 24/7 Employee Assistance Programme (EAP) • Matched pension contribution up to 5% • Personal development support • Cycle-to-work scheme • Retailer discount perks

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