Senior Customer Success Manager

🔥 14 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

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Wunderkind

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📣 Marketing

Marketing • Advertising

Wunderkind is a global performance marketing solution powered by AI, data, and identity. It helps brands acquire and retain customers via owned channels at unprecedented scale, identifying significantly more website traffic without relying on cookies. By scaling one-to-one marketing messages through email, text messages, and ads, Wunderkind can drive up to 25% of a company's digital revenue. It is a top paid channel for many clients, regularly outperforming other paid retargeting channels like Google and Meta in scale and return on investment. With a focus on sustainable growth and efficiency, Wunderkind aids over 700 brands in achieving their digital revenue goals with innovative marketing strategies.

📋 Description

• Own the relationship and ultimate success of Wunderkind's most strategic customers, including initial onboarding, strategy development, campaign execution and optimization, and retention • Develop trusted advisor relationships with customer key stakeholders and executive sponsors • Understand customers' business strategies and measurements for success • Generate new campaign ideas tailored to clients' unique needs • Serve as customer advocate internally • Collaborate with product management, sales, engineering, design, and other cross-functional teams • Ensure customers derive maximum value from their investments in Wunderkind and leverage its full suite of services • Mentor a client strategist executing the marketing vision • Potentially progress into a full management role or manage elite clients

🎯 Requirements

• 5+ years experience in client service, account management, and/or digital marketing • Experience working with Fortune 500 companies • Demonstrated success in fast-paced and demanding environments • Detail-oriented with the ability to project manage, set priorities, and stay organized while managing multiple client relationships • Strong technical skills or ability to quickly learn technical concepts • Excellent communication skills and EQ • Ability to build relationships, overcome pushback, and engage in high-touch client interactions • Proactive and energetic attitude • Entrepreneurial spirit and passion for the marketing technology space • Desire to mentor and develop junior Customer Success team members

🏖️ Benefits

• Equal opportunity workplace and commitment to equal employment opportunity • Exceptional company culture recognized by Glassdoor and Crain's • Opportunity to join a fast-paced startup environment • Opportunity to directly impact digital marketing strategies for top global brands • Opportunity to mentor and develop junior Customer Success team members • Opportunity to progress into a full management role