Field Services Engineer

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🕒 January 15

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Vesta Software Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

🤝 B2B

Software • Enterprise • B2B

Vesta Software Group is a global organization specializing in the acquisition and long-term growth of vertical market software companies. Unlike traditional acquirers, Vesta operates on a buy-and-hold strategy, maintaining the independence of the companies they acquire and investing in their sustainable growth. Vesta prides itself on never selling a business, instead prioritizing the autonomy of its acquired companies and leveraging a network of resources to accelerate growth. With more than 30 acquisitions and a presence in over 9 countries, Vesta supports its portfolio companies with best practices and capital while fostering a productive and positive workplace culture, demonstrated by its Great Place To Work® certification.

📋 Description

• Install, configure, and test hardware systems, including people counting sensors and peripherals. • Conduct site surveys to assess requirements for safe and efficient installations. • Diagnose and resolve technical issues on-site or remotely, ensuring minimal downtime for clients. • Carry out scheduled maintenance and system upgrades. • Maintain accurate documentation of all service activities, including reports and timesheets. • Liaise with internal teams to coordinate project timelines and resolve escalations. • Ensure compliance with company standards and health & safety regulations during all field activities. • Represent the company professionally, delivering timely and courteous service. • Participate in weekend on-call rotation for remote support.

🎯 Requirements

• Experience in a field-based technical support or installation role and working at heights. • Strong knowledge of performing installations (heritage sector an advantage), IP networks, and Wi-Fi technologies. • Proficiency in Microsoft Windows environments and MS Office Suite. • Ability to identify, troubleshoot and repair hardware issues. • Excellent planning and organisational skills; ability to manage multiple priorities. • Strong communication and interpersonal skills for effective client interaction. • Problem-solving mindset with the ability to make sound decisions under pressure. • Clean, valid driving license (essential).

🏖️ Benefits

• 25 days annual leave • 10 days rolling sick plan, including extended illness pay • Pension 5% EE and 5% ER • Life Assurance 4x base salary • Private Health Insurance • Cashplan • Option to join the CSI Employee Share Purchase Scheme • Personal Travel Insurance • Cycle to Work scheme • Electric/Hybrid Vehicle scheme • Discounted gym membership • Discounted high street retailer scheme • Employee funded benefits, such as dental insurance, will writing services etc. • Internal Learning & Development programmes • Internal Mentor programme • Employee Assistance Program (EAP) and Mental Health First Aiders to support you • Jonas Europe & Jonas Global networking events (GROW, JSA)