Customer Support Specialist

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Veta Virtual

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

☁️ SaaS

⚡ Productivity

B2B • SaaS • Productivity

Veta Virtual is a company specializing in virtual receptionist and virtual assistant services. They provide a range of services including phone answering, inbound and outbound call management, appointment scheduling, and call overflow handling. Their services are designed to convert callers into clients by delivering personalized experiences through dedicated live receptionists. Veta Virtual works across various industries, including legal, accounting, and medical, helping businesses maintain a professional image, improve customer service, and free up internal resources. The company emphasizes human interaction with 100% real human receptionists who integrate seamlessly with existing phone providers, offering a cost-effective solution compared to hiring full-time staff.

📋 Description

• As a Customer Support Specialist, you will be the first voice customers hear when they reach out. • Guiding customers through each step of the listing process using approved scripts, internal resources, and links. • Quickly locating customer accounts and lead information within the CRM during live calls. • Helping customers understand exactly where they are in the listing process and what their next steps are. • Monitoring and responding to customer support emails throughout the day. • Accurately documenting every customer interaction in the CRM. • Communicating with Listing Representatives regarding conversations that require additional follow-up. • Escalating complex questions or situations to the appropriate team member with clarity and precision.

🎯 Requirements

• Excellent verbal and written English communication skills — you are confident, clear, and professional on every call and in every email. • A friendly, patient, and genuinely customer-focused personality — you enjoy helping people and it comes through naturally in every interaction. • Comfortable handling high volumes of incoming phone calls daily — you stay composed, professional, and consistent even during busy periods. • Strong CRM proficiency or a demonstrated ability to learn new software platforms quickly. • Ability to multitask between phone calls, email support, and CRM documentation simultaneously — without sacrificing accuracy, quality, or customer experience. • Ability to follow approved scripts while maintaining a conversational, natural tone. • Strong attention to detail and organizational discipline — you document every interaction accurately and never leave a customer record incomplete. • Strong problem-solving instincts — you can recognize when a situation needs escalation and act on it quickly and clearly. • Previous experience in customer service, call center, virtual assistant, or sales support roles is strongly preferred. • Full availability for the required schedule: Monday through Saturday, 9:00 AM – 4:00 PM Pacific Time.

🏖️ Benefits

• 10 paid vacation days per year plus all U.S. federal holidays. • 100% remote — work from anywhere in LATAM or Europe with a professional home setup. • A stable, high-growth environment inside a fast-moving online vehicle sales platform — where your customer interactions directly support the company's growth and reputation. • A collaborative, supportive culture through Veta Virtual and our client — where your communication skills and attention to detail are genuinely valued from day one.