Luxury Customer Care Specialist

🔥 15 hours ago

🇪🇺 Europe – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Veta Virtual

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

⚖️ Legal

🏥 Healthcare

Consulting • Legal • Healthcare

Veta Virtual is a company specializing in virtual receptionist and virtual assistant services. They provide a range of services including phone answering, inbound and outbound call management, appointment scheduling, and call overflow handling. Their services are designed to convert callers into clients by delivering personalized experiences through dedicated live receptionists. Veta Virtual works across various industries, including legal, accounting, and medical, helping businesses maintain a professional image, improve customer service, and free up internal resources. The company emphasizes human interaction with 100% real human receptionists who integrate seamlessly with existing phone providers, offering a cost-effective solution compared to hiring full-time staff.

📋 Description

• Track repairs, returns, and service questions from first contact through resolution • Conduct after-purchase follow-ups and “how’s it wearing” check-ins • Own the support queue across email, chat, and phone while meeting response-time standards • Represent one consistent, shared client-facing persona across the team • Answer basic product questions and route matters requiring specialist expertise or in-person action • Follow up with the in-store team until issues are fully closed • Maintain accurate, detailed client records and contact cards in the CRM • Document every interaction, preference, and next step precisely • Escalate priority matters promptly • Administer client surveys to identify recurring issues • Route sales opportunities directly to the Sales team • Complete a short 2-minute video question as part of the screening process

🎯 Requirements

• Experience serving international high-net-worth clients, with discretion and cultural awareness • 1–3 years in customer care, client service, hospitality, or client operations preferred • Some knowledge of precious metals, gemstones, or fine craftsmanship • GIA AJP certification is a plus but not required • Native or highly advanced English proficiency, written and verbal, required • Warm, composed, and discreet tone when handling frustrated clients • Process discipline and strong organizational habits • Ability to follow documented workflows precisely • Ability to manage a high-volume task queue without losing follow-through • Ability to identify and flag process improvements • Proficiency with HubSpot and strong CRM data accuracy habits • Familiarity with Podium, Shopify, or Lightspeed is a plus • Availability for a rotating schedule, including one weekend day and key seasonal events • Must be currently based in Latin America (LATAM) or Europe • Ability to commit to full-time, 5-day-per-week, 8-hour shifts scheduled within the 9:00 AM–9:00 PM Mountain Time window

🏖️ Benefits

• Competitive salary in USD per month, depending on experience • Fully remote work • 3 weeks of PTO per year plus U.S. holidays • Opportunity to work with a prestigious client base in the luxury industry • Supportive, mission-driven culture through Veta Virtual and the client