Systems Support Specialist

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🕒 July 20

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Visterra Landscape Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2022

🏗️ Construction

📦 Logistics

🍽️ Food & Beverage

Construction • Logistics • Food & Beverage

Visterra Landscape Group is a national commercial landscaping platform that ranks among the top 30 largest landscaping companies in the United States. It delivers professional commercial landscape maintenance, enhancement and construction, plus snow removal and sweeping, through a growing network of regional partner companies. Visterra supports partner firms with centralized HR, IT, marketing, benefits and safety training to help them scale in local and regional markets while promoting sustainable practices and shared operational resources.

📋 Description

• Serve as the first point of contact for business system support requests. • Troubleshoot and resolve user issues related to system functionality, workflows, and data. • Escalate complex issues to senior team members when appropriate. • Assist with user account setup, maintenance, and access requests. • Support data cleanup, validation, and ongoing data integrity initiatives. • Assist with data imports, exports, and routine system maintenance activities. • Create and maintain user guides, job aids, and support documentation. • Monitor and track support requests to ensure timely follow-up and resolution. • Assist with testing system updates and enhancements. • Provide guidance to users on system functionality and best practices. • Support training efforts by answering user questions and reinforcing established processes. • Assist senior team members with special projects and implementation activities as needed. • Perform other duties as assigned.

🎯 Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred. • 1+ years of experience in customer support, technical support, administrative support, operations support, or a related role preferred. • Strong troubleshooting and problem-solving skills. • Proficiency with Microsoft Office, particularly Excel. • Strong attention to detail and organizational skills. • Ability to learn new systems and technologies quickly. • Ability to manage multiple priorities in a fast-paced environment.

🏖️ Benefits

• Paid time off • Health and wellness coverage • 401(k) savings plan • Professional development opportunities