Solutions Consultant

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🕒 April 23

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VitalHub Corp.

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

Healthcare Insurance • SaaS • Artificial Intelligence

VitalHub Corp. is a technology company providing software solutions for health and human services providers. Their offerings include systems for patient flow optimization, operational visibility, and electronic health record (EHR) management, supporting a variety of care settings such as acute and integrated care, mental health, and long-term care. VitalHub's technology aims to enhance the user experience and improve healthcare outcomes across multiple service providers.

📋 Description

• Deliver consultancy engagements across trusts and Integrated Care Systems, including diagnostic audits, pathway assessments, capability reviews, and improvement recommendations. • Work with customer stakeholders to understand operational challenges, define goals, and establish success measures aligned to NHS priorities. • Produce clear, evidence-driven outputs that translate findings into practical recommendations and implementation-ready next steps. • Support Customer Success and Implementation teams to integrate consultancy findings into adoption planning, optimisation work, and measurable outcome tracking. • Contribute to consistent project governance, documentation, and stakeholder communications, ensuring a high standard of delivery across engagements. • Lead elective and outpatients diagnostics with NHS providers, focusing on patient access services, outpatient booking processes, and elective admissions operational controls. • Apply expert knowledge of RTT policy and associated operational requirements to help customers identify root causes of delay, variation, backlog risk, and capacity constraints. • Work alongside clinical and non-clinical teams to align pathway change with service realities and ensure recommendations are implementable and measurable. • Support customers to improve delivery against agreed performance indicators, productivity expectations, and service quality measures within elective and outpatients services.

🎯 Requirements

• Experience in a customer-facing role in healthcare, health tech, consultancy, implementation, or service improvement, ideally within the NHS ecosystem. • Demonstrable subject matter expertise in elective care and outpatients operations, including patient access services and strong working knowledge of RTT policy. • Practical experience of outpatient booking processes and the operational ways of working that support outpatient and elective services. • Demonstrated ability to conduct structured discovery and diagnostics and translate findings into clear recommendations and practical next steps. • Strong ability to translate operational challenges into digital and workflow-based solutions, balancing customer needs with product capability. • Excellent communication and stakeholder engagement skills across executive, clinical, and operational audiences. • Ability to manage multiple pieces of work effectively, including planning, documentation, and progress reporting. • Confident working collaboratively across Sales, Customer Success, Implementation, and Product teams.

🏖️ Benefits

• Remote & flexible working • 25 days holiday plus Bank Holidays • Support to grow through professional learning & development courses! • Employee Assistance Programme • Inclusive approach to Diversity, Equity & Inclusion • Events – networking and social • PDP – progression & internal career opportunities • Death in Service • Regular training workshops