Technical Customer Care Specialist I

🕒 August 3

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Vitu

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🚘 Automotive

🔌 API

☁️ SaaS

💰 Series unknown on 2015-02

Automotive • API • SaaS

Vitu is a technology company that provides end-to-end, digital vehicle lifecycle solutions connecting lenders, dealers, remarketers, consumers and government jurisdictions. Its platform and APIs power 50-state title and registration processing, electronic titling (e-titling) and the National Title Exchange (NTX), accelerated title and payoff workflows for dealers and lenders, electronic lien & title (ELT), digital signatures, VIN/NMVTIS reporting and secure payment solutions for jurisdictions. Vitu also offers fleet registration compliance, lender CMS products for title and payoff management, repossession workflows, compliance training, and developer APIs; the company is SOC 1 Type II audited and an approved NMVTIS data provider.

📋 Description

• Work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues. • Responsible for routine customer questions relating to product usage within [Business Unit], as well as technical support issues relating to the Cox Automotive suite of products. • Leverage technical knowledge to deliver excellent care to clients while adhering to quality assurance standards. • Accurately log all customer information in the CRM tool. • Facilitate communication to other departments as needed to resolve client concerns. • Provide proper follow-up to ensure the customer is kept apprised of the issue status.

🎯 Requirements

• High school diploma or equivalent; associate or bachelor’s degree in a related field is a plus. • 0–2 years of experience in customer support, technical support, or IT help desk. • Basic understanding of operating systems, networking, or software troubleshooting. • Excellent verbal and written communication skills. • Strong problem-solving and multitasking abilities. • Customer-focused attitude with patience and empathy. • Preferred: Experience with support tools like Zendesk, Freshdesk, Salesforce, or similar platforms. • Familiarity with CRM systems and ticketing software.

🏖️ Benefits

• Healthcare Coverage for you and your family covering Medical, Dental & Vision • Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA) • Generous PTO • Pet Insurance • Retirement Planning • ID Theft Insurance • Life and Disability Insurance • Commuter Benefits • Accident & Hospital, Critical Illness Insurance • Tuition Reimbursement