Viz.ai
Artificial Intelligence • Healthcare Insurance • SaaS
Viz. ai is a company revolutionizing patient care by harnessing the power of artificial intelligence to improve healthcare outcomes. They offer a comprehensive AI-powered care coordination solution, utilizing advanced algorithms to analyze medical imaging data, such as CT scans, EKGs, and echocardiograms. This technology provides real-time insights and automated assessments to expedite diagnosis and treatment, covering a variety of therapeutic areas including neurovascular, cardiovascular, vascular, radiology, and trauma care. Viz. ai's solutions are designed to bridge the gap between patients, clinicians, and life-saving treatments, significantly enhancing patient and economic outcomes.
201 - 500 employees
Founded 2016
🤖 Artificial Intelligence
⚕️ Healthcare Insurance
☁️ SaaS
Technical Support Specialist
Job not on LinkedIn
November 19
🇺🇸 United States – Remote
💵 $31 - $45 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
Viz.ai
Artificial Intelligence • Healthcare Insurance • SaaS
Viz. ai is a company revolutionizing patient care by harnessing the power of artificial intelligence to improve healthcare outcomes. They offer a comprehensive AI-powered care coordination solution, utilizing advanced algorithms to analyze medical imaging data, such as CT scans, EKGs, and echocardiograms. This technology provides real-time insights and automated assessments to expedite diagnosis and treatment, covering a variety of therapeutic areas including neurovascular, cardiovascular, vascular, radiology, and trauma care. Viz. ai's solutions are designed to bridge the gap between patients, clinicians, and life-saving treatments, significantly enhancing patient and economic outcomes.
201 - 500 employees
Founded 2016
🤖 Artificial Intelligence
⚕️ Healthcare Insurance
☁️ SaaS
📋 Description
• Provide technical support for external technical and non-technical users of the Viz app and its infrastructure, supporting on-premises and cloud-based virtual machines and networks • Collaborate with customer IT teams and internal Viz.ai customer-facing and technical teams to troubleshoot and resolve issues • Document, triage, resolve, and escalate support cases promptly according to SLAs • Share 24/7 on-call rotation for application and infrastructure monitoring and maintenance • Listen to Viz users and engage internal teams to help delight Viz.ai customers • Communicate with Viz.ai Product team regarding product update suggestions / feature additions based on customer feedback.
🎯 Requirements
• 2+ years experience providing enthusiastic and empathetic software as a service (SaaS) technical support and customer service to external customers • Excellent communication skills (phone, email, chat, and documentation) with a track record of continuous improvement • Hands-on experience with local and cloud networking, Amazon Web Services (AWS), virtualization, and iOS/Android mobile applications • Linux system administration experience is preferred • Healthcare interface/integration and medical imaging (DICOM) experience is a plus • Experience supporting FDA-regulated software as a medical device (SaMD) is a plus • You treat AI as a core part of your workflow, using tools like ChatGPT to enhance productivity and output.
🏖️ Benefits
• Medical • Dental • Vision • 401k • Generous vacation
Apply NowSimilar Jobs
November 18
Technical Support Specialist resolving customer inquiries remotely at Seamless.AI. Providing solutions and knowledge to enhance customer experience with software products and services.
November 18
Technical Support Engineer at ALX Africa solving customer technical problems and collaborating with engineering teams. Bridging support and engineering for better product reliability and supportability.
November 18
Technical Support Engineer at ALX Africa resolving technical issues and collaborating with Engineering. Engaging in full-stack troubleshooting and providing guidance within Customer Support.
November 18
Providing technical support and connectivity solutions for clients at their conference spaces in Cincinnati, Ohio. Managing equipment inventory and ensuring compliance with safety standards.
November 17
IT Support Analyst at Allegion guiding product configuration support and operational excellence. Collaborating across teams to resolve integration issues and enhance system reliability.