Offsite Advisor

Job not on LinkedIn

🔥 19 hours ago

🇬🇧 United Kingdom – Remote

💵 £28.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vodafone

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

💼 Consulting

📦 Logistics

📡 Telecommunications

💰 Post-IPO Equity on 2022-09

Consulting • Logistics • Telecommunications

Vodafone is a leading global telecommunications company that provides mobile, fixed-line, broadband and digital services to consumers, businesses and operators across multiple regions, serving around 300 million customers. It focuses on connectivity and network infrastructure (including 5G), Internet of Things (IoT), digital and enterprise solutions, and emphasizes secure, sustainable and inclusive use of technology. Vodafone operates large-scale carrier networks and consumer services while promoting social impact and employee development through global career and apprenticeship programs.

📋 Description

• Manage the day-to-day running of one of VCL’s prestigious corporate customers • Ensure customer loyalty through quality, speed and innovation • Handle account administration, including processing orders, telephone calls, letters and emails • Maintain accurate customer databases • Provide expert advice on technical, network and billing queries and resolve them efficiently • Supply and quality-assure management information and monthly electronic billing reports • Produce regular customer reporting packs with analysis • Serve as the first point of contact for customers, end users and the accounts team • Maintain customer relationships • Attend and contribute to customer and accounts team meetings to drive improvements and cost savings • Provide frontline advice on devices, tariffs, product ranges and equipment pricing • Assist end users porting and migrating onto the Vodafone network • Train cover advisors to maintain seamless service • Support Vodafone HQ departments in resolving account-related queries and improving on-site efficiencies

🎯 Requirements

• Ability to build relationships with internal and external stakeholders • Previous Telco Business Customer Service Experience • Ability to manage own time to deliver great service at all times • Excellent keyboard skills and systems knowledge • Interest / understanding of mobile devices including features / benefits • Full-time availability, 37.5 hours per week, Monday to Friday between 8 AM and 6 PM • Successful completion of criminal (DBS) and financial background checks

🏖️ Benefits

• Bonus • Vodafone benefits • Up to 28 days off plus bank holidays • Paid time for charity work • Discounts • Vouchers • Pension plan • Learning tools • Parental leave policies • Home working kit (“Office in a Box”) • Homebased working arrangement • Opportunities to attend company gatherings during the year