Prime Resolution Agent

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £30.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vodafone

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

💼 Consulting

📦 Logistics

📡 Telecommunications

💰 Post-IPO Equity on 2022-09

Consulting • Logistics • Telecommunications

Vodafone is a leading global telecommunications company that provides mobile, fixed-line, broadband and digital services to consumers, businesses and operators across multiple regions, serving around 300 million customers. It focuses on connectivity and network infrastructure (including 5G), Internet of Things (IoT), digital and enterprise solutions, and emphasizes secure, sustainable and inclusive use of technology. Vodafone operates large-scale carrier networks and consumer services while promoting social impact and employee development through global career and apprenticeship programs.

📋 Description

• Deliver core KPIs in line with monthly scorecards • Act as first-line point of contact for complex customer interactions and self-serve solutions • Resolve billing, account management and technical queries efficiently and professionally • Own customer queries through to resolution, focusing on first-contact resolution and excellent customer experience • Manage escalated queries from frontline colleagues • Use toolkit, remit and training to resolve escalated cases • Liaise with wider business areas when required • Accurately record customer interactions, query reasons, escalations and resolution actions • Ensure compliance with Vodafone policies and current legislation, including the Data Protection Act • Provide day-to-day operational support across the care team and wider leadership team

🎯 Requirements

• Strong problem solving and resolution skills when handling customer escalations • Proactive self-starter who takes full ownership of customer interactions • Continuous improvement mindset • Ability to provide clear, constructive and supportive feedback • Ability to manage complex customer scenarios • Resilience and professionalism when faced with challenge • Ability to communicate confidently and collaboratively with other departments • Effective written communication skills desirable • Experience in a technical role desirable, but not essential; transferable skills welcomed • Successful completion of criminal (DBS) and financial background checks • Compliance with Financial Conduct Authority regulatory standards

🏖️ Benefits

• Bonuses • Up to 28 days off plus bank holidays • Paid time for charity work • Discounts • Vouchers • Pension plan • Learning tools • Parental leave policies • Office in a Box home working kit • Reasonable adjustments and accessibility support during recruitment