Customer Success Manager

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October 16

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VOLT AI

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Artificial Intelligence • Security

VOLT AI is a cutting-edge company specializing in real-time video intelligence and security solutions using artificial intelligence technology. They provide advanced security by deploying AI across existing camera networks, enabling dynamic tracking and situational awareness through digital twin technology. VOLT AI's systems are designed to detect security risks, such as medical emergencies, fights, weapons, and more, offering real-time notifications and automated escalation responses. They serve a diverse range of environments, including schools, corporate settings, and city environments, aiming to create safer spaces by transforming video streams into a proactive security network without the need for new hardware.

11 - 50 employees

🤖 Artificial Intelligence

🔐 Security

💰 Venture Round on 2021-01

📋 Description

• Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective training to ensure a smooth adoption experience. • Proactive Support & Engagement: Maintain ongoing customer relationships through check-ins, guidance, and best practices to maximize platform value. • Customer Advocacy: Serve as the voice of the customer, relaying valuable insights and feedback to internal teams to inform product improvements. • Retention & Growth: Foster long-term partnerships that drive customer satisfaction, loyalty, and account expansion. Collaborate with Sales on expansion and cross-sell opportunities. • Customer Support & Troubleshooting: Serve as Tier 1 support for your customers, resolving issues and escalating complex cases to internal teams for prompt resolution.

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, or a related role within SaaS or technology. • Bachelor’s degree in Business Administration or related field. • Exceptional communication, presentation, and relationship-building skills, with proven ability to influence stakeholders at all levels. • Experience in a fast-paced startup environment, with adaptability to shifting priorities. • Willingness to travel 50% for customer engagements (implementation, training, and QBRs).