Plan Manager – Health Account Solutions

🕒 September 17

🇺🇸 United States – Remote

💵 $56.2k - $70.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Voya Financial

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Voya Financial is a leading financial services company that provides a wide range of retirement, investment, and insurance products to help individuals, families, and institutions plan, invest, and protect their future. With a focus on retirement savings and workplace benefits, Voya connects benefits and savings to simplify financial experiences and enhance financial security. The company is committed to making a positive difference by serving others through its unique culture, and has been recognized for its values and customer-centric approach. Voya also engages in initiatives like the Voya Behavioral Finance Institute for Innovation to further its mission of transforming financial care in the workplace.

📋 Description

• Serve as the primary operational point of contact for assigned employer groups, brokers, consultants, and strategic partners • Build and maintain strong client relationships through proactive communication, issue resolution, and service delivery oversight • Collaborate with enterprise client engagement teams to ensure alignment on client needs and expectations • Coordinate resolution of service incidents, escalations, and operational issues impacting participant or employer experiences • Monitor operational performance and ensure timely completion of client requests • Partner with Operations, Claims, Eligibility, Premium Administration, Finance, Compliance, Technology, and Vendor Management teams to resolve complex inquiries • Facilitate implementation of plan changes, product enhancements, and regulatory requirements • Represent the voice of the client during operational discussions and process improvement initiatives • Identify opportunities to improve service delivery, automation, reporting capabilities, and client experience • Partner with operational leaders to streamline processes and eliminate recurring pain points • Contribute to development and enhancement of client-facing tools, reporting, and service models • Support strategic initiatives designed to improve scalability, quality, and operational efficiency • Participate in client meetings and renewal discussions as needed • Support onboarding and mentoring of new team members • Contribute to standard operating procedures, training materials, and knowledge documentation • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree in Business, Healthcare Administration, or equivalent work experience • 3+ years of experience in employee benefits, insurance operations, client service • Strong customer service, communication, and problem solving skills • Demonstrated ability to manage multiple priorities in fast-paced environment • Consumer Driven Health Plan (CDHP) and/or COBRA experience preferred

🏖️ Benefits

• Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Tuition reimbursement up to $5,250/year • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day • Paid volunteer time — 40 hours per calendar year