Claims Learning and Development Consultant

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November 8

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Westfield Health

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Healthcare Insurance • Wellness • B2B

Westfield Health is a provider of health and wellbeing solutions dedicated to improving the quality of life of individuals and the communities they serve. Established in 1919, the company offers a range of services including health cash plans, private health insurance, mental health support, and corporate wellbeing strategies tailored to enhance employee engagement and productivity. Westfield Health aims to empower customers and businesses with effective health management tools and promotes a proactive, preventative approach to wellness.

201 - 500 employees

Founded 1919

⚕️ Healthcare Insurance

🧘 Wellness

🤝 B2B

📋 Description

• Develops the overall strategy and execution of designing, developing, managing, delivering, and maintaining business unit/segment training programs, vendor relationships and performance. • Acts as a recognized learning and development subject matter expert for assigned business unit/segment(s). • Utilizes technical and functional knowledge, adult learning methodologies, learning modalities, visual design tools, and assessment methodologies to evaluate audience-specific learning needs and create appropriate learning content. • Manages and oversees curriculum development for entire business unit/segment, including planning, needs analysis, audience identification, resource requirements, risk mitigation, and schedule. • Maintains effective and ongoing communication with business unit/segment staff, internal and external business partners, and leadership; collaborates effectively within the business unit/segment and across the organization to remain current on trends, share new information and best practices, and identify impacts to the technical curriculum. • Develops and delivers engaging and effective training sessions using a variety of methods, such as classroom training, virtual training, e-learning, and blended learning, to ensure that employees acquire the necessary knowledge and skills to perform their roles effectively. • Conducts needs assessments to identify performance gaps, learning needs, and skill development opportunities within the organization; designs learning solutions to address those needs. • Develops and manages learning programs and initiatives, including creating learning objectives, designing, and delivering training modules, coordinating logistics, managing resources, and evaluating program effectiveness. • Evaluates the effectiveness of learning programs through various assessment methods, gathering feedback from learners and stakeholders, and using data to continuously improve learning initiatives to measure their impact on employee performance and organizational goals. • Utilizes learning technologies, such as learning management systems (LMS), authoring tools, and other e-learning platforms, to design, deliver, and manage learning programs and track learner progress. • Ensures compliance with relevant policies, regulations, and industry standards. • Prepares reports and documentation related to learning and development initiatives, progress, and outcomes. • Stays updated with industry trends, best practices, and emerging technologies in the field of learning and development, and continuously improves professional skills through ongoing learning and development opportunities. • May perform talent management responsibilities for up to two employees including navigation of employee related issues that impact morale and work environment to ensure a high performing team. • This includes hiring and selection, succession planning, performance and compensation management, and employee development and career coaching, as required. • Manages priorities and workload distribution and removes barriers that impede progress.

🎯 Requirements

• 7+ years of experience in Organizational Learning and Development or related technical experience. • 7+ years of property claim handling experience. • Bachelor's degree in Organizational Development or Human Resources or a related field and/or commensurate experience. • Certified Professional in Talent Development or CPTD or Associate Professional in Talent Development or APTD

🏖️ Benefits

• Health insurance • Professional development opportunities