Technical Support Specialist

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October 24

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Whisker

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B2C • eCommerce • Wellness

Whisker is a company that revolutionizes pet care with its innovative products, primarily focused on making life easier for cat parents. Founded by Brad Baxter, Whisker offers products like the Litter-Robot, a self-cleaning litter box, and the Feeder-Robot, all aimed at reducing daily pet care chores. With over 20 years of experience and a team of over 500 employees, Whisker continues to lead in the realm of connected pet care, bringing advanced pet care solutions to over a million customers worldwide. The company leverages technology to create products that enhance the well-being of both pets and their owners, supported by a mobile app providing helpful insights. Whisker's dedication to innovation is evidenced by their 65+ global patents, all while maintaining American design, assembly, and service for quality assurance.

501 - 1000 employees

👥 B2C

🛍️ eCommerce

🧘 Wellness

💰 $31M Private Equity Round on 2019-12

📋 Description

• Provide phone and email support to Ting customers, ensuring timely and professional assistance. • Create, maintain and follow clear, concise, and accurate documentation for internal and external use. • Troubleshoot and resolve issues down to the root cause. • Act as a liaison between multiple operational departments to ensure smooth service delivery for customers and partners. • Identify, report, and document technical issues. • Effectively manage and prioritize tasks in a fast-paced environment while meeting deadlines. • Support the Engineering team by testing software and hardware, contributing to product improvements. • Perform other duties as required to support business objectives.

🎯 Requirements

• Associate’s degree or valid, up-to-date certification in a related field • 2+ years of experience in technical support or customer support roles • Experience using ticket systems to track and resolve customer inquiries • Proven ability to deliver exceptional customer care via phone and email • Strong organizational skills with the ability to multi-task in a fast-paced environment • Self-motivated and disciplined to excel in a remote work setting • Availability to work a rotating schedule, including nights, weekends, and holidays

🏖️ Benefits

• Competitive compensation • Comprehensive benefits