Customer Success – Digital Nomad Community

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WiFi Tribe

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Travel • Community • Remote Work

WiFi Tribe is a community of remote professionals, freelancers, and entrepreneurs who colive, cowork, and explore new locations together around the world. Each month, members gather in a new city to experience a unique blend of work and travel, creating a supportive environment for professional growth and cultural exchange. With a focus on building deep connections and shared experiences, WiFi Tribe selects its members through a careful interview process, fostering a diverse community characterized by mutual trust and openness. The group offers flexibility in travel and collaboration, allowing members to participate in different 'Chapters' across various continents, thus creating personalized travel experiences.

2 - 10 employees

📋 Description

• Own Tribe Support. This means managing and responding to all email communication with the WiFi Tribe community, owning the full bookings process, and being the champion/voice for our members to the rest of the team. • Sales support & new member orientation. Help applicants who were accepted by our Admissions team in making their decision to join the community, and make their journey into the community smooth and successful. • Trip consulting & sales. Advise members on what Chapters might be best suited for their journey, discuss and alleviate concerns. Own the full booking process start to finish. • Community engagement. Get involved with community initiatives and get creative about ways to engage and strengthen our community. • Paying attention to details. In your application, there will be a question about your favourite country. Respond to it with the word "detail", so we know you read everything. • Keep members informed. Write member-facing documentation, PDFs, and communications to inform the community about big updates. Ensure members always feel fully informed at the right time. • 1% improvement every day. Set aside time to make impactful, long-term improvements and carefully document all processes within your department. • AI-powered efficiency. Leverage AI tools to streamline workflows, gather insights, and generate data-driven recommendations. • Process improvement & documentation. Identify operational or administrative bottlenecks and propose creative, tech-forward solutions. Document everything diligently to create the ultimate Tribe Support playbook. • Culture advocate. Model WiFi Tribe’s values in everything you do.

🎯 Requirements

• 2+ years working in customer success or similar field • Experience in a sales role • Native-level English with impeccable grammar and very strong writing skills • Strong organisational skills • Attention to detail • Tech-savvy and a quick learner and early adopter of new tools and technologies • Very comfortable with AI tools (e.g., ChatGPT, Claude) • Proactive problem-solver who identifies needs before they arise • Strategic doer applying critical thinking to all tasks • Autonomous (you'll be super successful with zero management) • High integrity • Ability to work in a European/African or North/South American timezone (between 12-8pm ± 2 hours Central European Time (CET) so you have enough overlap with Asia and the Americas)

🏖️ Benefits

• Fully Remote: Work from anywhere in the world—home office or a beachside café. • Global Community: Engage with 700+ remote-working entrepreneurs and professionals and build your personal global network. • Free Travel Opportunities: Join some of our WiFi Tribe Chapters for free (when last-minute spots are available) and experience travel adventures in some of the world’s most iconic destinations. • Professional Development: We invest in our team through sponsored learning resources and conferences. • Flexible Work: Balance personal and business tasks in a schedule that suits your style, as long as you're able to get everything done and respond on time.