Customer Success Manager

🕒 October 15

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $43.8k - $63.3k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Wiley

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📚 Education

🔬 Science

Education • Science

Wiley is a global publishing and information services company that connects researchers, educators, students, and professionals through scholarly journals, books, digital content, and learning platforms. It operates Wiley Online Library with thousands of journals, reference works, and books, provides textbooks and courseware (including rental and digital access), and offers publishing, research support, and AI-enabled tools and services for academic institutions, R&D teams, societies, and corporations. Wiley advances research discovery and professional learning by combining trusted content with technology platforms, licensing, and development services.

📋 Description

• Support faculty in implementing and integrating Wiley’s digital solutions into their courses • Assist in course setup, training delivery, and fulfillment activities • Monitor course usage and trends to identify opportunities for retention and expansion • Collaborate with Digital Learning Executives or Account Managers to review account status and support retention strategies • Participate in pilot programs through follow-up, platform support, and survey coordination • Conduct retraining sessions with key customers • Provide basic integration support for LMS/LTI implementations • Maintain accurate account and adoption data in Salesforce, including Inclusive Access updates • Review vendor reports and follow up with bookstores or instructors to confirm Inclusive Access adoption details • Promote new features and functionality to enhance customer experience • Communicate clearly with customers to ensure understanding of product and service value

🎯 Requirements

• Undergraduate degree • 1–3 years of relevant experience in customer service, sales support, or technical product support • Ability to present effectively in group and one-on-one settings • Experience supporting digital platforms and training users • Self-starter with strong listening and execution skills • Basic understanding of customer success and retention strategies • General awareness of digital learning products and services • Basic financial and data analysis skills • Strong written and verbal communication • Ability to follow structured sales and support processes • Familiarity with CRM platforms, preferably Salesforce • Time management and organizational skills • Adaptability in a fast-paced environment • Courtesy and professionalism in customer interactions • Ability to attach a resume/CV when applying

🏖️ Benefits

• Meeting-free Friday afternoons • Professional development opportunities • Employee programs supporting community, learning, and growth • Comprehensive benefits package • Competitive compensation • Reasonable accommodation for applicants and employees with disabilities

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