Systems Specialist, LATAM

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Win & Winnow Language Services

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2004

🤝 B2B

📱 Media

☁️ SaaS

B2B • Media • SaaS

Win & Winnow Language Services is a multilingual translation and localization provider committed to supporting leading global companies through comprehensive language solutions. Founded in 2004, the company offers translation and localization services in over 100 languages, catering to a diverse global clientele. In addition to translation, Win & Winnow provides interpreting services, graphic, multimedia, and web services, as well as multilingual marketing services and outsourcing solutions. The company is dedicated to quality, continuous improvement, and making a positive social, environmental, and economic impact, aligning its efforts with the UN's Sustainable Development Goals. As a certified Women-Owned Business and B Corp, Win & Winnow emphasizes sustainability in its operations.

📋 Description

• Ship a 12-month tech & innovation roadmap tied to company strategic objectives and KPIs—prioritizing projects that improve accessibility service offer, quality, and delivery speed. • Pilot AI/automation use cases (e.g., QA assistance, content checks, workflow orchestration) with clear success criteria and guardrails. • Partner across teams to surface real challenges and turn them into opportunities that move our Strategic Objectives and KPIs. • Translate operational and client needs into simple, adoptable technical solutions that improve accessibility, quality, and efficiency. • Lead client-facing demos as the subject-matter expert, showcasing value and gathering feedback to inform the next iteration. • Map and rationalize our tech stack (SSO, hostings and domains, PM/TMS/CAT, QA tools); close redundancy, reduce cost, and document data flows. • Automate key handoffs across teams (e.g., intake → PM → QA → billing) using APIs/low-code tools; publish SOPs. • Keep our foundations reliable and secure: endpoint management, backups tested, access reviews, incident response, turn findings into improvements, collaborate with external IT support partners. • Own day-to-day support excellence: meet or beat response/resolution targets, with clear communications and simple self-service. • Be the technical liaison with vendors, partners and platform providers; get the best from our tools. • Enable Winnowers with short, accessible training (Winnow Learning) and job aids so changes stick.

🎯 Requirements

• 3–5 years in a hands-on tech/IT/solutions role (SMB or scale-up environment). • Fully bilingual in English and Spanish. • Comfortable across identity/SSO, device management, SaaS administration, and workflow automation (APIs, scripts, Notion, or similar). • Pragmatic understanding of security practices (incident response, basic risk management). • Nice to have: exposure to localization/accessibility tech, basic Python/JS.

🏖️ Benefits

• Remote-friendly, Work From Anywhere. • Wellbeing Program. Support to keep you energized and balanced. • Extended PTO. Time to rest and reset—because recovery fuels great work. • Birthday day off. It’s your day—go enjoy it. • Continuous learning. Real opportunities to grow skills and careers (Winnow Learning).