Healthcare Virtual Assistant

September 2

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Wing Assistant

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B2B • SaaS • Productivity

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

501 - 1000 employees

🤝 B2B

☁️ SaaS

⚡ Productivity

💰 $2.1M Seed Round on 2022-03

📋 Description

• Manage prior authorizations and related administrative paperwork • Document new patient and referral intake • Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers • Input patient information, medical records (CPT, ICD-10, HCPCS), and billing data into EMR/EHR systems • Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation • Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional • Assist in analyzing healthcare data, preparing reports, and maintaining records • Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality • Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician • Perform ad hoc tasks as required • Remote role working US work hours (40 hours per week)

🎯 Requirements

• Bachelor's degree in medical fields or the pharmaceutical-related industry • At least 3 years experience as a Medical Virtual Assistant (experience in Psychiatry or Psychiatric Clinic strongly preferred) • Excellent English communication skills both written and verbal (At least C1 level) • Solid understanding of medical terminologies and practices • Proficient in EHR/EMR systems and ability to troubleshoot common technical issues • Understanding of healthcare privacy regulations (HIPAA) • Strong interpersonal skills • Solid organizational & time management skills with keen attention to details • Tech savvy; familiar with desktop sharing, cloud services, and VoIP • Able to work on a graveyard shift • USB Headset with Noise Cancellation feature • Working Webcam • Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM • Main Internet Service Speed: at least 25 Mbps wired connection; Backup Internet Service Speed: at least 10 Mbps

🏖️ Benefits

• Performance Incentives • Job Security and Stability • Paid Training • Inclusive Culture • Upskilling Opportunities • 100% Work-From-Home • Exceptionally Supportive Team • Opportunities for Career Growth • Fun Work Environment • Holiday & Overtime Pay