VA Onboarding Specialist

October 11

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Wing Assistant

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B2B • SaaS • Productivity

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

501 - 1000 employees

🤝 B2B

☁️ SaaS

⚡ Productivity

💰 $2.1M Seed Round on 2022-03

📋 Description

• Manage and execute the end-to-end onboarding process for new Virtual Assistants, from offer confirmation to operational handover. • Conduct orientation sessions covering company policies, communication tools, escalation paths, and performance expectations. • Ensure all systems access, credentials, and internal accounts are properly set up prior to deployment. • Collaborate with Talent, Training, and Operations to verify completion of pre-deployment requirements (training, compliance, assessments). • Maintain clear and friendly communication with new hires throughout the onboarding journey, addressing questions and concerns promptly. • Track onboarding progress, maintain checklists, and ensure timely completion of all required steps. • Collect and summarize feedback from new VAs to improve onboarding efficiency and engagement. • Coordinate with People Ops and Compliance for documentation, contract completion, and policy acknowledgments. • Support the transition into training or client readiness programs and ensure no gaps in knowledge or setup. • Contribute to the continuous improvement of onboarding workflows, materials, and automation.

🎯 Requirements

• Minimum 3 years of experience in onboarding, training coordination, or HR operations — preferably in a BPO, staffing, or remote workforce environment. • Excellent communication and interpersonal skills, with strong empathy for new hires. • Highly organized and detail-oriented, able to manage multiple onboarding batches concurrently. • Proficiency in Google Workspace, HRIS or ATS systems, and onboarding management tools. • Strong understanding of remote team enablement and virtual communication norms. • Comfortable conducting live sessions or presentations for large groups. • Background in L&D or Training Delivery, particularly for virtual assistant roles. • Familiarity with process documentation, employee lifecycle management, or learning management systems (LMS). • Knowledge of engagement and retention techniques during onboarding. • Experience creating onboarding materials (guides, slide decks, video walkthroughs).