Strategic Customer Success Manager

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September 26

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Wonderlic

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HR Tech • Enterprise

Wonderlic is a company that provides pre-hire assessment and employee development tools designed to help businesses improve talent decisions across the entire employee journey. Their products, Wonderlic Select and Wonderlic Develop, offer predictive insights into cognitive ability, personality, and motivation, helping organizations make informed hiring decisions and boosting employee development. Wonderlic's platform is intuitive and scalable, aiming to eliminate bias and promote fairness in hiring and development processes. By providing role-specific, personalized results, Wonderlic supports HR teams, managers, employees, and candidates in achieving and identifying potential and excellence within workplace environments.

51 - 200 employees

Founded 1937

👥 HR Tech

🏢 Enterprise

📋 Description

• Drive revenue growth by ensuring customer satisfaction and loyalty, focusing on renewals and expansion • Manage a diverse portfolio of existing customers and cultivate strong client relationships • Serve as primary point of contact, represent customer voice to internal teams, and ensure smooth Sales-to-CS transitions • Conduct business reviews to assess value realization and develop tailored action plans • Manage and drive opportunities through the renewal and expansion sales cycle • Use customer health monitoring tools to identify and mitigate risks proactively • Develop and maintain deep product and market expertise; introduce new products and features to customers • Function as customer advocate and create feedback loops between customers and product teams to improve adoption

🎯 Requirements

• 5+ years of SaaS Customer Success or Account Management experience, ideally in HR technology solutions (Recruiting, HCM, LMS, etc.) • Proven track record of managing a portfolio of accounts, securing renewals, and driving revenue growth through cross-sell and upsell opportunities • Strong sales acumen with excellent communication, negotiation, and relationship-building skills with HR and L&D decision-makers • Analytical skills and ability to leverage data to guide client conversations and uncover opportunities • Proactive and collaborative mindset with flexibility to thrive in a fast-paced environment • Leadership experience coaching or mentoring others • Deep understanding of HR, Recruiting, and Employee Development challenges • Recognized for commercial achievements and consistently exceeding targets

🏖️ Benefits

• True work-life balance and flexible work arrangements – we work with you to meet your needs • Four-day work week • Generous PTO plus a paid company shutdown from 12/24 to 1/1 • Ongoing professional development including attendance at professional conferences (e.g., SIOP, BIOP, SHRM, ATD, HR Tech) • Benefits include medical, dental, vision, 401k with matching, paid new parent leave