Operations Director

🕒 October 21

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 25%

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Wonderly

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

☁️ SaaS

Marketing • SaaS

Wonderly is a vertically-focused marketing, sales, and operations platform designed for home services and remodeling businesses (HVAC, landscaping, roofing, remodeling, electrical contractors). It bundles website building and hosting, multi-channel marketing (Meta, Google, Local SEO, direct mail, billboards, Reddit, cold calling), lead intake and booking, AI receptionist and chatbots, CRM, VoIP business phone, unified inbox, AI lead automation, AI call recording and sales coaching, dispatch and closing tools, quotes, e-signatures, invoicing and payments, reviews and customer reengagement tools. Wonderly combines services and software, offering fully managed marketing and AI agents and charges only a revenue share—free until it delivers paying customers. The product targets scaling businesses aiming for $5M–$10M+ in revenue, promising rapid deployment (30–48 hours) and integrated systems previously available only to large franchises.

📋 Description

• Run the day-to-day operations of the inside sales team • Manage schedules, coverage, weekend rotation, and attendance • Hire and onboard new representatives and accelerate their productivity • Listen to calls and coach representatives on improvements • Track speed to lead, contact rate, booking rate, and show rate • Act when performance metrics decline • Handle performance issues and difficult conversations • Document processes to reduce dependence on individuals • Identify broken processes and flag them for improvement • Shape team operations, coverage, coaching, and onboarding playbooks • Work directly with the Head of Operations and Sales Operations lead • Own the team’s performance numbers and review them regularly • Adapt the role’s scope as the team grows

🎯 Requirements

• Experience managing an inside sales or appointment-setting team • Experience as a team lead or sales floor manager coaching representatives daily • Experience in sales operations or support operations with people-management responsibility • Experience in home services or remodeling companies managing teams that book in-home appointments • Experience selling or booking appointments by phone • Demonstrated responsibility for team performance metrics • Ability to listen to calls and identify improvements • Ability to handle difficult performance conversations directly • Strong organization and ability to maintain team organization • Comfort with ambiguity and rapid change • Availability for 60–70 hour work weeks • Availability for coverage when leads arrive, including some weekends • Authorization to work in the US or Canada

🏖️ Benefits

• Equity included in total compensation • Remote work in the US and Canada • Opportunity to shape team operations and playbook • Direct collaboration with the Head of Operations and Sales Operations lead • High ownership of the team within the first two weeks

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