Product Support Engineer

Job not on LinkedIn

🔥 16 minutes ago

🌐 Netherlands, United Kingdom – Remote

🇳🇱 Netherlands – Remote 🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Workiva

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Workiva is a cloud-based, AI-powered platform that unifies financial reporting, risk and compliance management, and sustainability reporting. It enables teams to connect data across systems, collaborate in real time, automate reporting (including XBRL tagging), and maintain auditability and traceability for regulated disclosures and assurance processes. Workiva serves large enterprises and finance, legal, audit, and sustainability teams to accelerate reporting, improve accuracy, and reduce risk.

📋 Description

• Support customers by providing technical and functional expertise over the phone, via chat, and through ticket management • Manage customer inquiries within required time frames in accordance with support SLAs • Troubleshoot and resolve complex customer issues using the technology stack, prior experience, and self-guided research • Maintain professionalism and establish positive rapport during customer interactions • Link, author, and edit Workiva knowledge base content to improve self-service resources and ticket deflection • Capture ticket notes, document activities, and manage tickets clearly and concisely • Work with Customer Success, Professional Services, and subject-matter-expert groups to solve broader problems and identify proactive improvements • Act as the point of contact for support where required • Contribute to scoped team projects • Assist with mentoring new hires, interns, or junior engineers

🎯 Requirements

• Undergraduate degree or equivalent professional experience in a related role • 2 years or more of experience in customer-facing product and/or technical support • Intermediate application or database support experience • Strong communication skills with experience supporting customers across email, phone, and ticketing systems • Previous experience supporting a SaaS platform • Ability to understand system logs and reports and troubleshoot code • Familiarity with Zendesk • Ability to meet established timelines and service level agreements • Ability to troubleshoot and facilitate problem-solving through insightful questions • High competence in the Microsoft Office Suite • Ability to multi-task and manage changing priorities • Strong knowledge of SQL and relational database concepts • Familiarity with APIs, authentication methods, JSON, and common integration patterns • Experience interpreting application logs, API responses, error messages, or code-level information • Familiarity with AI-assisted support tools and practical understanding of large language models • Proficiency in Python or JavaScript to read logs and trace errors • Occasional public holiday coverage and overtime hours may be required during peak volume seasons • Reliable internet access for any period of time working remotely

🏖️ Benefits

• Flexible work arrangements • Reliable internet access for periods working remotely • Occasional public holiday coverage and overtime hours may be required during peak volume seasons • Minimal travel expected