Senior AI Engineer, Agentic Platform

Job not on LinkedIn

🔥 4 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🤖 AI Engineer

👻 Ghost score 10%

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WorkWave

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

WorkWave is a leading provider of field service management software designed to enhance the efficiency of businesses across a wide range of industries. Their software solutions streamline operations, optimize workflows, and improve customer experiences. WorkWave's products encompass CRM & ERP software, field operations management, routing and scheduling, billing and payments, along with fintech and marketing solutions. With tools tailored for industries such as pest control, cleaning, HVAC, lawn care, and delivery, WorkWave aims to support businesses in increasing operational efficiency and customer satisfaction through technology-driven solutions.

📋 Description

• Turn customer needs into production AI agents, endpoints, tools, and user experiences • Build production agents and tools for retrieval, multi-step workflows, and action-taking on Amazon Bedrock, using Bedrock AgentCore and MCP • Convert semantic-layer and service-API capabilities into effective agent endpoints and tools • Shape answer speed, confidence, explanations, and next steps • Build evaluation harnesses with labelled test sets, groundedness and hallucination metrics, and CI regression gates • Measure adoption, feedback, intent, task success, and decision quality; report impact to Product and the business • Instrument tracing, diagnose failure modes, implement fixes, and iterate • Own MCP endpoints, latency, response cost, caching, runtime guardrails, deployment, and testing • Partner with Product Managers and engineers on agent-supported decisions • Propose and drive data or infrastructure changes with the platform team

🎯 Requirements

• 5+ years building production software or data-intensive systems used by real customers • Strong Python skills • At least one LLM or agent feature shipped to production users • Hands-on AWS experience; Amazon Bedrock and Bedrock AgentCore exposure is advantageous • Experience with agent orchestration, tool and function design, context assembly, and multi-step workflows • Experience building retrieval over real business data • SQL and metric fluency • Experience building or owning an evaluation loop for a generative system, including labelled sets and regression gates • Product sense for AI, including decisions about when an agent should answer, ask, or refuse and how it should show its work • Experience quantifying agent adoption, task success, and decision quality • Experience using coding agents on real production work • Ability to distinguish correct output from merely plausible output • Excellent communication and collaboration skills • Applicants must currently have the legal right to work in the UK • Must be able to work remotely from the UK • No visa sponsorship available

🏖️ Benefits

• Competitive company pension scheme with employer match • Generous holiday allowance / flexible time off plus UK bank holidays • Enhanced maternity, paternity, and parental leave policies • Ongoing learning resources • Comprehensive Employee Assistance Programme (EAP) providing free 24/7 mental health, legal, and financial guidance • Flexible, collaborative work environment • Occasional collaborative team meetups

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