Short-Term Rental Virtual Assistant, Airbnb VA

Job not on LinkedIn

May 27

Apply Now

Receive Emails with Similar Jobs

World Class Contact Centers

WebsiteLinkedInAll Job Openings

B2B • eCommerce • Customer Service

World Class Contact Centers (WCCC) is a leader in customer engagement, boasting over 30 years of industry expertise. The company specializes in personalized customer service solutions that enhance client interactions through a carefully curated approach to talent selection and adaptive strategies. WCCC's commitment to excellence is reflected in its ability to transform customer experiences for a variety of businesses, ensuring seamless and effective communication across multiple channels.

201 - 500 employees

Founded 2019

🤝 B2B

🛍️ eCommerce

📋 Description

• Respond promptly and professionally to inquiries, booking requests, and post-stay feedback via Airbnb, Vrbo, Booking.com, or messaging systems. • Oversee calendars, sync availability, manage reservations, and avoid double bookings using Guesty or similar platforms. • Leverage PriceLabs to optimize nightly rates and maximize revenue based on market demand and competitor trends. • Share guest access instructions, manage smart locks or key exchanges, and ensure smooth arrival/departure. • Coordinate cleaning and maintenance with vendors; ensure properties are guest-ready at all times. • Keep listings up-to-date with accurate descriptions, photos, and amenities to drive bookings. • Troubleshoot and resolve guest concerns quickly, escalating when needed. • Keep logs of bookings, guest reviews, operational issues, and maintenance requests; provide regular reports. • Monitor competitors, suggest listing improvements, and analyze guest trends for enhanced performance. • Manage invoices, receipts, emails, and other backend administrative tasks.

🎯 Requirements

• Proven experience as a Virtual Assistant in short-term rental or hospitality management. • Required: Hands-on experience with Guesty and PriceLabs. • Familiarity with Airbnb, Vrbo, Booking.com, and other booking platforms. • Excellent written and verbal communication. • Strong multitasking, time management, and problem-solving skills. • Tech-savvy with proficiency in Google Workspace and Microsoft Office. • Reliable internet and a distraction-free home office setup. • Philippines-based applicants preferred. • Bonus Skills (Preferred, Not Required): Experience in social media or online rental marketing; Basic graphic design for listing visuals; Familiarity with short-term rental compliance and local regulations.

🏖️ Benefits

• Paid US and PH Holidays • HMO Package (for Full-time VAs) • Remote and flexible working hours • Industry-specific training in short-term rental operations • Supportive team environment • Competitive pay based on experience and role scope