Client-Facing Administrative Assistant

Job not on LinkedIn

October 29

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WOW Remote Teams

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B2B • eCommerce • Recruitment

WOW Remote Teams is a company that connects businesses with top-tier virtual professionals from Latin America, including virtual assistants, digital marketers, software developers, graphic designers, and more. Their services aim to help organizations save on salary expenses while providing quality talent that is bilingual and pre-vetted. With a focus on rapid hiring processes, clients can receive candidate matches within just three days, making WOW Remote Teams a cost-effective solution for scaling teams efficiently.

2 - 10 employees

Founded 2021

🤝 B2B

🛍️ eCommerce

🎯 Recruiter

📋 Description

• Provide responsive and professional customer service through various communication channels • Coordinate and manage dispatch activities, ensuring technicians are assigned and scheduled efficiently • Support daily administrative functions within the MSP environment, maintaining accuracy in documentation and records • Use tools such as ConnectWise, Microsoft applications, and 3CX phones to manage workflows and client communications • Monitor incoming tickets and service requests, ensuring timely follow-ups and proper task delegation • Collaborate with team members to improve internal processes and enhance service delivery • Assist with reporting, tracking KPIs, and organizing client or internal communications when required

🎯 Requirements

• Prior experience in customer service, dispatch, or administrative support, ideally within an IT or Managed Services environment • Strong communication and organizational skills, with attention to detail and follow-through • Familiarity with ticketing systems or IT service tools • Ability to multitask and manage priorities effectively in a remote, collaborative setting • Tech-savvy, with a genuine interest in IT systems and continuous learning • Previous work in an MSP, IT support, or technology-focused administrative role preferred • Proficiency in Microsoft Office Suite and other productivity tools • Experience with ConnectWise and 3CX is an asset • Excellent written and verbal English communication skills • A proactive and personable attitude, with problem-solving and critical-thinking skills

🏖️ Benefits

• Full-time, 100% remote position • Opportunity to work in a fast-growing technology environment with room for professional development • Supportive and collaborative team culture • Exposure to cutting-edge IT tools and processes