Operations Manager

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £55k - £60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Westbury Street Holdings

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

🏨 Hospitality

🤝 B2B

Food & Beverage • Hospitality • B2B

Westbury Street Holdings is the parent company for leading brands operating in the food services and hospitality sectors. They aim to set incredibly high standards, demonstrating a strong passion for food, service, people, and clients.

📋 Description

• Provide leadership and direction to direct reports and ensure high service levels • Take responsibility for company Health & Safety and promote a culture of excellence • Proactively present BaxterStorey to the South Wales marketplace and pursue growth opportunities • Work with sales teams on leads, tenders, presentations and site show rounds • Conduct market research to identify business development opportunities and new market sectors • Build prospective-client relationships and mobilise new contracts • Follow up leads and secure appointments • Monitor and contribute to client Service Level Agreements and report performance themes • Build client relationships while ensuring onsite managers remain primary contacts • Ensure direct reports meet client needs, contractual obligations and company values • Manage contract finances within budget and report to the Operations Director • Ensure compliance with company policies and procedures • Conduct quarterly Health & Safety site audits and communicate new policies • Work with clients, suppliers and teams to identify service improvements and share feedback • Recruit, induct, appraise, coach, mentor and develop direct reports • Write job descriptions and person specifications • Support grievance and disciplinary procedures • Create development, improvement and succession plans • Recognise and reward exceptional performance

🎯 Requirements

• Proven track record of successfully managing multi-site operations and multiple clients • Proven track record of successfully leading and managing managers • Experience managing service level agreements and key performance indicators • Experience leading a department or business function • Experience of data analysis and interpreting and presenting data in a business environment, including proposals • Proven track record of presenting management information and collating and reporting statistics for performance measurement • Some experience in a catering environment is desirable • Up-to-date knowledge of current foodservice developments and food trends • Microsoft Office, particularly Word, Excel and PowerPoint, to at least intermediate level • Strong working knowledge of employment legislation relating to grievance, disciplinary, managing attendance and recruitment • Strong working knowledge of Health & Safety processes and their implementation • Charismatic leadership skills, ability to engender trust and engage at all levels • Influencing and motivational skills • Strategic expertise and commercial vision • Strong decision-making skills and ability to remain thoughtful and objective while responding quickly to external events • Ability to set compelling visions and develop stretching objectives • Ability to travel across South Wales and to the UK for wider business events and meetings • Must spend at least 60% of time on site in client locations • Flexibility and open-mindedness in an ever-changing business

🏖️ Benefits

• Car allowance, or company car • Bonus • Pension with employer contribution • 28 days annual leave • Family private medical cover • Ongoing training and development with access to company academies • Access to Perkbox benefits app providing access to high street discounts and benefits • Option to work at home when not in a client location