Client Relationship Manager – Power

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October 28

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Xpansiv

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Finance • Energy • SaaS

Xpansiv is a global marketplace company that provides platforms for the trading of environmental and energy-related commodities. Xpansiv aims to enhance efficiency, transparency, and liquidity in environmental markets, connecting buyers and sellers for seamless product trading. They facilitate the trading of carbon credits, renewable energy certificates (RECs), water entitlements, digital fuels, and other environmental commodities. Xpansiv also partners with leading registries like APX to support clean transportation and other sustainable initiatives. Their platforms include market data analytics, portfolio management, and registries that allow for real-time trading and comprehensive market views.

201 - 500 employees

💸 Finance

⚡ Energy

☁️ SaaS

💰 $15M Corporate Round on 2021-10

📋 Description

• Serve as primary client relationship manager, business owner, and internal advocate. • Foster the growth of relationships, establish and execute strategies for each client to retain and grow revenue. • Create and implement engagement plans for each client with a focus on evolving product use-cases and future business development opportunities. • Maximize the value of regular touchpoints with each client, including product/service-related inquiries and associated resolution; some travel may be required. • Collaborate with other business teams for service and product improvements, drive outcomes. • Liaise with industry participants, power market ISOs, and system administrators on behalf of Xpansiv and other stakeholders. • Evaluate options and make recommendations for product innovation, internal process improvement, and risk mitigation. • Lead contracting, renewals, and on-boarding processes. • Actively pursue cross-selling and up-selling opportunities with existing clients. • Continuously review budget vs. actual revenue, identify and execute on opportunities for growth.

🎯 Requirements

• Bachelor’s degree, preferably in business, technology, engineering, or energy studies – MBA preferred. • 2-3 years of experience in wholesale demand response, utility curtailment programs, and/or flexible load resource dispatch. • Power trading/scheduling, client management, and/or sales support experience in wholesale power markets. • Experience with renewables, battery storage, and natural gas resources is a plus. • Passion for customer success management and software solutions within the electricity space • Experience administering SaaS solutions in partnership with Product Managers, coordinating program materials, and enhancing internal/external processes. • Detailed knowledge of wholesale power spot market/operational rules for generation, load, and battery resources, along with associated settlement mechanics (CAISO, ERCOT, SPP, MISO, PJM, NYISO, ISONE). • Existing relationships with clients in the power markets. • Experience testing software or reporting software issues.