Technical Service Operations Lead, Germany

🕒 July 6

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Xsolla

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Xsolla is a company specializing in game commerce solutions. It provides tools and services that empower video game developers to monetize, distribute, and fund their games, helping them to increase revenue at any stage of development. Xsolla offers a wide range of solutions such as customizable web shops, payment processing, fraud prevention, and social packages to enhance player engagement. With over 19 years of experience in the video game industry, Xsolla collaborates with developers and publishers globally to manage compliance, taxes, and operational complexities, allowing them to focus on connecting with their players. Their services are designed to work with popular game development platforms like Unity, Unreal, and Cocos Creator, supporting a wide array of local payment methods worldwide.

📋 Description

• Serve as Incident Commander for major incidents • Own all incident communications • Facilitate blameless Post-Incident Reviews (PIRs) • Proactively analyze incident trends • Enforce the incident management framework • Oversee and mentor the Operations Engineer • Produce shift handoff reports • Audit service catalogue completeness • Cover for the Operations Engineer during absences

🎯 Requirements

• Previous experience working at a gaming company is required • 6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems • Proven incident management experience • Excellent written and verbal communication skills in English • Strong ITIL foundation • Technical depth across the observability stack • Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence • Analytical mindset • Experience with SLA/SLO-driven operations • Comfort with 24x7 shift-based operations

🏖️ Benefits

• unlimited Flexible Time Off • Gym membership • monthly train ticket • personalized career roadmap • professional development through training and educational opportunities