Technical Support Analyst

July 31

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Yuno

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Fintech • Enterprise • SaaS

Yuno is a company that provides payment orchestration and infrastructure solutions on a global scale. Their technology empowers businesses to integrate over 300 payment methods, boosting acceptance rates and enabling seamless scaling of payment operations across multiple regions. Yuno focuses on providing a simplified payment process with features like smart routing, unified payment insights, auto reconciliation, and custom checkout options. They emphasize security and fraud management, ensuring safe transactions. Yuno facilitates global payouts and subscription management, making them an ideal partner for businesses looking to optimize their payment systems and increase revenue.

11 - 50 employees

💳 Fintech

🏢 Enterprise

☁️ SaaS

📋 Description

• Implement a robust real-time monitoring system that ensures full visibility into critical workflows, anticipating incidents before they escalate. • Prevention of critical incidents before they impact clients. • Provide data-driven insights and propose improvements, positioning the NOC as a strategic team. • Create standardized processes that ensure operational excellence and enable scalability. • Ensure continuous operational coverage with well-defined shifts and seamless handovers. • Provide Level 1 support to clients, acting as the first line of defense to address issues, answer queries, and escalate critical incidents to internal teams when necessary.

🎯 Requirements

• Basic knowledge of monitoring tools. • Basic experience coding (scripting or debugging simple issues). • Experience providing first-level technical support to customers. • Familiarity with APIs and how to assist users with basic integration or connectivity issues. • Strong customer empathy and service-oriented mindset. • Passionate about technology and eager to learn new tools and systems. • Analytical and problem-solving approach to technical issues. • Fluent in English.

🏖️ Benefits

• Competitive Compensation • Remote work - You can work from everywhere! • Home Office Bonus - We offer a one time allowance to help you create your ideal home office. • Work equipment • Stock options • Health Plan wherever you are • Flexible Days off • Language, Professional and Personal growth courses