Lead Product Manager – Services Experience

🕒 June 2

🏄 California, Illinois, +2 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $149k - $269k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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Yelp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

Yelp is a platform that connects consumers with local businesses, allowing users to discover and review a wide variety of services including restaurants, home services, and automotive services. It aims to help consumers find trusted recommendations for goods, services, and experiences in their local area, while offering business owners tools to manage customer interactions and promote their offerings.

📋 Description

• Own the upper-funnel user experience, identifying the information and interactions that move consumers from exploration toward submitting a project (request-a-quote) • Define and execute a monetization strategy outside of Yelp Assistant, including features like shareable “Request a Quote” links and enhanced project workspace capabilities • Establish and communicate a 12–18 month product roadmap for your lane, aligning stakeholders across Engineering, Design, Ads, and Marketing • Partner with design and analytics to analyze consumer journey data, identify high-leverage conversion opportunities, and run rapid experiments • Contribute to Yelp Assistant feature development as needs emerge post-launch, including defining chat UX patterns, instrumentation, and evaluation frameworks • Define success metrics (project submissions, funnel conversion rates, connected user need, revenue proxies) and build dashboards to track progress • Collaborate cross-functionally with peer PMs, Engineering Managers, and commercial stakeholders to ensure monetization efforts complement the broader Yelp Assistant strategy

🎯 Requirements

• A strong foundational knowledge of what it takes to succeed as a Product Manager • Proven ability to analyze user funnels and translate insights into product changes that measurably move key metrics • Strong appreciation for UX design and an ability to reason about how information presentation and interaction patterns drive user behavior • Experience with or strong familiarity with LLM/chat product experiences, including conversational design, evaluation frameworks, or chat-based interfaces • Track record of setting product vision and roadmap for 12+ months, and driving execution in partnership with engineering teams • Comfortable operating across multiple surfaces (iOS, Android, Web) and working with experimentation platforms to validate hypotheses • Excellent communication and stakeholder management skills; able to align cross-functional partners around a shared strategy • A Bachelor’s Degree or an equivalent work experience is required.

🏖️ Benefits

• Bonus • Restricted stock units • Health insurance • Flexible work arrangements