User Operations Associate, Content Moderation

🕒 September 14

🇺🇸 United States – Remote

💵 $40k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

✍️ Content Marketing Manager

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Yelp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🍽️ Food & Beverage

🏨 Hospitality

📣 Marketing

Food & Beverage • Hospitality • Marketing

Yelp is a platform that connects people with great local businesses, allowing users to write and share reviews of a variety of services including restaurants, boutiques, salons, dentists, mechanics, plumbers, and more. With approximately 155 million cumulative reviews contributed by users, Yelp enhances the consumer experience by bringing traditional word-of-mouth recommendations online.

📋 Description

• Moderate user-reported content, including reviews, photos, and profiles • Evaluate content against Yelp’s Content Guidelines and Terms of Service • Remove content involving conflicts of interest, inappropriate material, or other abuse • Apply team policies and guidelines • Message users effectively regarding moderation decisions • Meet or exceed the required minimum number of resolved cases • Work cross-functionally with other User Operations teams • Provide managers with feedback on process, policy, and documentation improvements • Escalate cases when necessary and support consensus-building

🎯 Requirements

• At least 1 year of work experience • Strong research skills • Enjoy reading • Ability to meet or exceed quality expectations consistently • Comfort with, or openness to, a quota-driven environment • Positive, team-oriented attitude • Availability during department core hours of 10 a.m. to 3 p.m. Pacific Time • Ability to work full-time, 8 hours per weekday during normal business hours • Bachelor's degree preferred

🏖️ Benefits

• Full medical, vision, and dental effective the first day • 15 days PTO, increasing with 2+ years of tenure • 12 paid holidays • One floating holiday • Up to 14 weeks of parental leave • Monthly wellness subsidy • Work from home reimbursement • Flexible spending account • 401(k) retirement savings plan • Employee stock purchase plan • Potential bonus • Full-time remote work arrangement