Customer Support Specialist

🕒 July 29

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 40%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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yoffix | Hybrid Workplace Platform

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💼 Consulting

📦 Logistics

📣 Marketing

💰 Seed Round on 2022-05

Consulting • Logistics • Marketing

yoffix is a Hybrid Workplace Platform that enables organizations to optimize their work environment by seamlessly blending remote and in-office experiences. It provides tools and features to enhance collaboration, manage workspaces, and improve employee engagement, ensuring that teams can work effectively regardless of their location. Yoffix supports flexible work arrangements, enhances productivity, and fosters a culture of inclusivity and innovation within the workplace.

📋 Description

• You ensure that our customers use Yoffix successfully and are satisfied. • You guide new customers through onboarding and help them adopt our software. • You answer questions from existing customers and support them with technical and application-related issues. • You conduct regular review calls with our customers and ensure high customer satisfaction. • You manage our customer communication via Intercom and help develop the Yoffix Help Center. • You collect customer feedback and work closely with our product and development teams to continuously improve Yoffix.

🎯 Requirements

• You speak fluent German and English. • You have a positive, solution-oriented attitude and enjoy working with customers. • You have excellent communication skills — both written and verbal. • You work in a structured, independent, and highly meticulous manner. • You are well organized and keep track of multiple concurrent inquiries. • Experience with HubSpot and Intercom is a plus.

🏖️ Benefits

• The opportunity to actively help shape an exciting SaaS product during its growth phase — with plenty of scope for personal responsibility and professional development. • An international, highly qualified team with flat hierarchies, short decision-making processes, and an open company culture. • Flexible working hours that fit well with your daily life. • An attractive office on Kastanienallee in the heart of Berlin, plus the option to work remotely with flexibility.