Growth Customer Success Manager

🕒 June 22

🇺🇸 United States – Remote

💵 $125k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Yoodli AI Roleplays

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

Yoodli AI Roleplays is a SaaS platform that uses AI-powered, real-time roleplay simulations to help individuals and enterprise teams practice and improve communication skills—sales pitches, interviews, presentations, manager coaching, and public speaking. It offers customizable scenarios, multi-persona simulations, instant feedback on content and delivery, analytics to track progress and certification, and integrations with enterprise learning systems; the service is SOC 2 Type II certified and GDPR compliant.

📋 Description

• Retain and grow 40-60 mid-market accounts • Build strong customer relationships and increase satisfaction • Drive product adoption and help customers achieve maximum value from Yoodli • Understand customers’ business objectives and align Yoodli usage with those objectives • Collaborate closely with sales, product, and leadership teams • Run renewals, drive expansion, and lead QBRs • Develop customer lifecycle strategies, playbooks, and best practices from onboarding through renewal and expansion

🎯 Requirements

• 4-6 years of experience in customer success or account management • Proven track record of managing customer relationships, driving adoption, and achieving successful customer outcomes • Experience running renewals, driving expansion, and leading QBRs • Skilled at working cross-functionally with sales, leadership, and product teams • Proficiency in customer engagement platforms and CRM tools • Ability to systematically prioritize accounts based on customer health, adoption, and sentiment • Exceptional verbal and written communication skills • Excited about working in a fast-paced, quickly evolving startup environment • Humility, bias for action, team-first attitude, and a love for learning • Deep understanding of the SaaS ecosystem and strategies to guide customers through the adoption curve • Comfortable embracing AI to enhance efficiency, improve outcomes, and elevate customer experience • Ability to develop strategies, playbooks, and best practices throughout the customer lifecycle

🏖️ Benefits

• Equity opportunities at a fast growing company • Health, dental, vision insurance • 401k plans • Unlimited PTO • Free lunches at the office • Competitive compensation including cash base and commission compensation • Work on a daily basis with the founding team and mentors • Fun, inclusive and highly motivated team culture