Operations Excellence Manager – 12 Month FTC

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🕒 5 days ago

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Yum! Center for Global Franchise Excellence

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

🛍️ eCommerce

🛒 Retail

B2B • eCommerce • Retail

Yum! Center for Global Franchise Excellence is part of Yum! Brands, Inc. , which operates a global network of over 60,000 restaurants under well-known brands such as KFC, Taco Bell, and Pizza Hut. Focused on building and partnering with franchise operators, the center aims to foster growth and excellence in franchising, while emphasizing sustainability and corporate responsibility across its operations in more than 155 countries.

📋 Description

• Support the continued evolution of Pizza Hut IOM operational and guest experience capability. • Identify opportunities to simplify operations, improve guest experience, strengthen operational consistency, and embed smarter ways of working. • Combine customer and operational insight with strong project leadership to help translate strategy into sustainable execution across restaurants. • Lead complex cross-functional initiatives, improving operational adoption of systems and tools. • Support franchise partners to deliver consistent improvement and balance strategic thinking with practical implementation.

🎯 Requirements

• Experience working in a franchise, hospitality, retail, restaurant or operationally-led business. • Strong organisational and project coordination skills. • Ability to analyse data and identify practical operational insights and opportunities. • Strong communication and relationship-building capability. • Curious and solutions-focused mindset with a passion for continuous improvement. • Comfortable working cross-functionally across multiple stakeholder groups. • Experience supporting operational change, behavioural adoption, or implementation of new systems/processes. • Understanding of restaurant/QSR operations is advantageous but not essential. • Willingness to spend regular time in restaurants and operational environments.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options