Service Desk Engineer

5 days ago

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Zazz

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API • Artificial Intelligence • SaaS

Zazz is an American mobile app development company that specializes in architecting and maintaining digital solutions for a diverse range of clients, including VC-backed startups, government agencies, and Fortune 500 companies. With a team of over 275 engineers and designers, Zazz offers end-to-end services from product strategy to mobile app development and blockchain solutions. The company prides itself on leveraging the latest technologies and methodologies to deliver high-quality products and innovative solutions that help businesses grow and adapt in a digital-first world.

501 - 1000 employees

Founded 2009

🔌 API

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Provide front-line technical support in a multi-tenant, identity-sensitive environment • Manage incoming tickets in the service desk queue • Create a ticket for every call or interaction • Classify issues using correct urgency and impact • Perform remote troubleshooting and guide users through resolution steps • Assist with password resets, authentication resets, and account access issues • Validate user identity using client-approved verification methods • Answer support calls and provide clear updates • Escalate urgent issues to the designated on-call resource

🎯 Requirements

• 1-3 years of experience in a technical support role • Strong understanding of Windows desktop troubleshooting • Knowledge of networking basics (VPN, DNS, connectivity) • Ability to perform remote diagnostics and guide end users effectively • Familiarity with authentication, password management, and user access workflows • Clear communication and professional client-handling skills • Strong documentation habits and attention to detail • Ability to follow processes, SOPs, and compliance guidelines consistently • Comfortable working in a multi-tenant, high-compliance environment • Ability to stay calm under pressure and handle multiple tasks simultaneously

🏖️ Benefits

• Opportunities for continuous learning • Thriving work environment • Chances to work with industry experts