Senior Customer Support Engineer, Deployments

Job not on LinkedIn

Yesterday

Apply Now

Receive Emails with Similar Jobs

ZEDEDA

WebsiteLinkedInAll Job Openings

SaaS • Telecommunications • Cybersecurity

ZEDEDA is a cloud-native SaaS company providing edge orchestration solutions focused on management, security, visibility, and compliance for distributed edge environments. The company aims to make edge computing effortless, open, and secure by utilizing a Zero Trust Security model and Zero Touch provisioning. ZEDEDA's platform leverages open source EVE-OS, supported by the Linux Foundation, and offers an extensive partner marketplace for applications. It is particularly effective in disconnected environments through its Edge Sync Service, enhancing connectivity for mission-critical applications. ZEDEDA's solutions reduce the cost and complexity of managing edge infrastructures, making them ideal for industries with extensive distributed networks.

51 - 200 employees

☁️ SaaS

📡 Telecommunications

🔒 Cybersecurity

📋 Description

• Delivering frictionless and smooth deployments to Fortune 500 customers • Develop trusted technical relationships with customers • Update documentation, write procedures, create videos • Handle technically complex deployments with troubleshooting and analytical skills • Coordinate cross-functional deployment activities • Commit to customers’ success by putting oneself in the customer’s shoes

🎯 Requirements

• BS Computer Science, Information Technology or similar experience • 8+ years experience supporting technical end-users • Excellent troubleshooting and root-cause analysis skills • Proven technical writing skills • Project management skills • Excellent communication and written skills (English) • Handling of hardware appliances and configuration of UEFI/BIOS • Linux system administration & advanced Linux troubleshooting • Python programming and Shell Scripting (both optional) • Management of network adapters, interfaces • Networking concepts and tools: IP, DHCP, DNS, NAT rules, Firewall configuration, routing, bridging, and proxies • Networking troubleshooting competence using ping, traceroute, netstat, ip tables, tcpdump and analyzing packet captures. • Operate and troubleshoot SSH ; secure tunnels • Familiar with both Type 1 and Type 2 hypervisors • Troubleshoot hypervisors, including performance • Deploy and manage Docker containers • Certified Kubernetes Administrator (CKA), preferred • Configuration of Azure or alternative clouds • Practical operation of Swagger • Setup and configuration of APIs such as Postman and Terraform

🏖️ Benefits

• Zededa’s main compensation philosophy is to provide you with the opportunity to progress as you grow and develop with the company. The base pay range is dependent on your skills, qualifications, experience and location for this role.