Carrier Sales Representative

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4 days ago

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Zelh

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HR Tech • Logistics • SaaS

Zelh is a US-based company specializing in AI-powered staffing solutions to streamline logistics operations and provide strategic outsourcing and outstaffing services. The company focuses on helping businesses expand teams, improve workflow, and significantly reduce payroll costs. Zelh offers services across various industries, including logistics, engineering, accounting, and technology. The company prides itself on its ability to offer long-term staffing solutions, handle HR compliance, and support businesses with talented HR and TA experts to optimize workflow processes. With offices in the USA, Poland, Ukraine, and Serbia, Zelh is well-positioned to offer diverse and skilled workforces to meet its clients' needs.

201 - 500 employees

Founded 2017

👥 HR Tech

☁️ SaaS

📋 Description

• Secure capacity for same-day and lead-time shipments across multiple modes. • Execute 15+ unique daily outbound calls to carriers, presenting at least 1–2 competitive rate offers per load. • Prebook at least 70% of lead-time shipments (48+ hours) to optimize service and pricing. • Escalate uncovered loads within 12 hours of pickup to avoid service failures or costly last-minute sourcing. • Proactively escalate capacity issues, delays, or fall-offs within 15 minutes of identification. • Coordinate recovery solutions and communicate contingency plans to internal teams and customers. • Facilitate check calls and dispatch confirmations at critical intervals (pre-pickup, en route, pre-delivery). • Record IN/OUT times and milestone updates within 2 hours of events. • Maintain complete and accurate load records, tracking notes, and carrier status updates in the TMS. • Document accessorials, delays, and exceptions clearly for both internal and external stakeholders. • Acknowledge service failures or incidents immediately and initiate corrective action plans within 15 minutes. • Ensure leadership, operations, and customers are informed within 30 minutes, with timely updates until resolution. • Support claims and discrepancy resolutions by meeting defined SLAs (acknowledge claims within 15 minutes, validate within 48 hours, billing disputes within 24 hours). • Participate in bi-weekly performance reviews, analyzing carrier competitiveness, execution quality, and service reliability. • Provide feedback to improve sourcing strategies, pricing alignment, and carrier performance. • Contribute to process improvements that enhance efficiency and customer outcomes.

🎯 Requirements

• 2 years + of experience in a truckload carrier sales role (US-US market) • Upper-Intermediate Level of English is a MUST • Strong negotiation and relationship-building skills for carrier sales and coordination • Experience in identifying and recruiting new carriers to lower cost of transportation • Strong organizational and multitasking abilities to manage both administrative and sales-related responsibilities • Self-driven with little guidance and competitive nature • Excellent verbal and written communication skills for effective correspondence with internal and external stakeholders • Proficient in using computer systems and office software (e.g., MS Office, virtual communication tools) • Knowledge of logistics operations, transportation modes, and freight management preferred. • Work well under pressure and with integrity • Ability to perform accurate data entry and maintain up-to-date records • Attention to detail and accuracy in managing data, documents, and schedules • Ability to collaborate remotely with team members • 1 year+ of work knowledge with Parade is preferred • Experience with market tools for pricing benchmarks, capacity procurement and relationship development (DAT, Truckstop, etc.) is preferred

🏖️ Benefits

• 10+ business days of paid time off • Team building and corporate events • Equipment provided