Product Manager

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Zencargo

201 - 500 employees

🚗 Transport

☁️ SaaS

🤖 Artificial Intelligence

💰 $42M Series B on 2021-05

Transport • SaaS • Artificial Intelligence

Zencargo is a global digital freight forwarder that empowers businesses to make their supply chains a competitive advantage. They offer personalised freight solutions across ocean, air, and road, utilizing AI-driven technology to help customers make smarter decisions. Their platform provides enhanced visibility, real-time tracking, and collaboration tools to optimize supply chain management. Zencargo also focuses on sustainability, offering tools to reduce and offset CO2 emissions. They leverage data analytics to improve logistics and supply chain efficiency, ensuring businesses can adapt to market changes and maintain excellent customer service.

📋 Description

• Own the vision, priorities, roadmap, and measurable outcomes for your product area, balancing customer value, operational impact, commercial priorities, and technical complexity. • Lead discovery and prioritisation for complex customer and operational problems, using user research, product and operational data, market insight, and commercial context to determine where the team should focus. • Experience working closely with engineers and designers throughout discovery, solution design and delivery, without relying on heavy hand-offs or excessive documentation. • Map and redesign freight and operational processes to identify opportunities for technology, automation, and AI to reduce friction and improve decision-making. • Define success measures before development begins and use product data, customer feedback, and operational insight to assess whether released solutions are delivering the intended outcome. • Take responsibility for initiatives beyond launch, ensuring solutions are adopted, create measurable value, and are improved based on evidence. • Facilitate sessions and communicate effectively to align product, engineering, design, operations, commercial, and leadership teams around priorities and decisions. • Contribute to the broader product strategy and roadmap that advances our vision of intelligent supply chains. • Use AI tools as part of your day-to-day product practice to improve the speed and quality of research, analysis, prototyping, communication, and delivery.

🎯 Requirements

• Experience as a Product Manager with a track record of shipping impactful software products or features, ideally in SaaS, logistics, supply chain technology, or another operationally complex environment. • Experience owning a product area or complex problem space, rather than only managing a backlog or coordinating delivery. • Strong product judgement, with the ability to make pragmatic trade-offs between customer value, operational impact, commercial priorities, and technical complexity. • Strong user research, data analysis, process mapping, and facilitation skills. • Experience working closely with engineers and designers throughout discovery, solution design and delivery, without relying on heavy hand-offs or excessive documentation. • Recent, hands-on experience using modern AI tools to improve product discovery, research, analysis, prototyping, specification, or delivery, alongside experience contributing to an AI-enabled product or feature. • Confidence working directly with senior leaders, communicating complex issues clearly, and influencing decisions through evidence, product insight, and sound judgement. • You will be comfortable operating with ambiguity, challenging established processes and adapting your approach as new information emerges. • A versatile, hands-on working style, with the ability to move between strategic thinking, detailed discovery, stakeholder alignment, and supporting delivery. • Domain knowledge in logistics, freight forwarding, or supply chain. • Experience in a startup, scale-up, or fast-growth technology environment. • Experience building products for operational users as well as external customers. • Familiarity with ThoughtSpot or similar analytics and business intelligence tools.

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