Payment Operations Director

🔥 6 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Zepz

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2021

💳 Fintech

👥 B2C

💰 $165M Debt Financing - Zepz on 2025-03

Fintech • B2C

Zepz is a fintech company that operates digital remittance brands (notably WorldRemit and Sendwave) offering fast, secure, mobile-first cross-border money transfer services for consumers. The company emphasizes fair, fast and flexible payments, a world-class customer experience, and global reach — enabling app-based transfers to over 130 countries, with reported volumes of about $10 billion transferred and 50 million customer transactions in 2020 across more than 5,000 corridors. Zepz positions itself as customer-focused and growth-oriented, with hundreds of employees and multiple international offices supporting consumer remittances primarily to regions such as Africa and Asia.

📋 Description

• Drive end-to-end transaction execution across all global payment corridors, ensuring the reliable, accurate, and timely delivery of funds across bank transfers, card networks, mobile wallets, and cash payout networks. • Own corridor-level performance metrics (success rates, payout speed, cost). Manage strategic relationships with payout partners and aggregators, and make decisive calls to switch off, replace, or off-board partners that consistently underdeliver. • Build and continuously improve real-time monitoring of transaction flows to detect issues early. Refine escalation paths and playbooks to resolve transaction exceptions immediately before they impact customers, treating time-to-resolution as a core metric. • Design, document, and continuously improve the core operational processes that underpin payment execution, ledger matching, and reconciliation. Partner with Engineering and Product to drive the automation of manual workflows and treat SOPs/runbooks as live operational tools. • Build, manage, and scale a high-performing team of payment operations specialists, analysts, and team leads. Set clear goals, conduct regular performance reviews, and foster a team culture grounded in extreme ownership, operational rigor, and direct accountability. Define and own the entire KPI framework for Payment Operations (including exception volumes, processing times, transaction success rates, and partner SLA performance). Translate complex operational data into clear, proactive recommendations and act as a decisive escalation point for complex operational incidents.

🎯 Requirements

• Deep payment operations & rail expertise: Extensive, hands-on leadership experience running high-volume payment operations inside a global FinTech, FX, or cross-border remittance environment. • Operational decisiveness: You are a proactive problem solver who makes calls quickly with the information available, driving resolutions without waiting for perfect conditions or full consensus. • Partner & SLA negotiation experience: Proven experience leading operational negotiations with global payment partners, managing partner onboarding/offboarding, and enforcing strict SLA adherence. • Data-driven accountability: Strong capability to translate operational data into a clear point of view for senior leadership, using metrics to hold both internal cross-functional teams and external stakeholders accountable.

🏖️ Benefits

• Unlimited annual leave • Great healthcare benefits • Employee discounts