Head of Professional Services

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Zinier

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $90M Series C on 2020-01

Artificial Intelligence • Enterprise • SaaS

Zinier is a company that provides a customizable, workflow-based platform to manage and optimize field service operations through generative AI. Their suite includes products like the Z Productivity Suite and Studio Z, designed to enhance scheduling, dispatching, and asset management for field technicians. Zinier leverages AI to provide real-time insights, automate routine tasks, and improve operational efficiency for industries such as telecommunications, utilities, and infrastructure. Their platform supports integrations with leading ERP, CRM, and EAM software, making it a powerful tool for enterprises looking to digitize and innovate their field operations.

📋 Description

• Own delivery outcomes for strategic enterprise customers across the UK • Act as the primary executive delivery partner to customers, ensuring successful platform implementation and adoption • Lead discovery workshops, solution design discussions, UAT coordination, and go-live activities • Manage and guide complex enterprise implementation projects from kickoff through production launch • Serve as the bridge between customer stakeholders and internal technical teams, translating business requirements into clear delivery priorities • Orchestrate internal teams including Project Managers, Solution Architects, Developers, and Customer Success to deliver customer outcomes • Step into critical delivery moments to unblock teams, resolve issues, and ensure project momentum • Help define and scale the Professional Services delivery model, including implementation frameworks, playbooks, and best practices • Identify opportunities to improve delivery efficiency, implementation timelines, and customer outcomes • Partner with Customer Success and Sales to support long-term adoption, expansion, and strategic customer relationships.

🎯 Requirements

• Strong experience leading complex enterprise implementation projects involving multiple stakeholders and technical integrations • Excellent customer-facing and stakeholder management skills, with the ability to build trust with both business and technical audiences • Strong technical intuition — comfortable engaging with IT teams and navigating complex technical environments without needing to be a developer • Proven ability to drive delivery outcomes in fast-moving or unstructured environments • Experience working cross-functionally with Sales, Product, Engineering, and Customer Success teams • Experience in Field Service Management (FSM), Telecom, Utilities, or large-scale operations platforms • Strong communication skills, emotional intelligence, and ability to manage complex enterprise relationships.

🏖️ Benefits

• Flexible working arrangements