Junior Customer Support

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4 days ago

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Zipdev

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Recruitment • B2B • HR Tech

Zipdev is a company that specializes in providing remote talent solutions, particularly focused on hiring top Latin American professionals. Zipdev enables companies to build high-performing teams in their own time zones while reducing costs compared to local hiring. The company offers a streamlined hiring process that includes defining hiring needs, selecting top candidates, and onboarding new team members, handling payroll and HR overhead. Zipdev fills a variety of technical and professional roles, such as software engineers, project managers, and designers. The company is recognized for its ability to provide cultural alignment and scalable, flexible hiring solutions.

51 - 200 employees

Founded 2017

🎯 Recruiter

🤝 B2B

👥 HR Tech

📋 Description

• - Act as the first point of contact for client inquiries via Jira Service Desk, email, and phone. • - Acknowledge, prioritize, and manage tickets according to SLAs. • - Communicate clearly and consistently throughout the support process. • - Gather all required information to ensure proper resolution or escalation. • **Administrative & Standard Requests** • - Handle routine administrative and configuration requests using documented procedures. • - Update user permissions, adjust account settings, manage access requests, and perform basic system changes. • - Perform accurate data entry and simple system updates. • **Ticket Triage & Escalation** • - Identify issues that require deeper technical investigation or fall outside standard procedures. • - Escalate to Tier 2 with complete, organized documentation (steps to reproduce, screenshots, context, client details).

🎯 Requirements

• - 1–2 years of experience in customer support, help desk, call center, IT support, or administrative roles. • - Experience with a ticketing system (Jira Service Desk is a plus). • - Strong English communication skills, written and verbal. • - High attention to detail and ability to follow procedures accurately. • - Ability to learn new software tools and navigate SaaS platforms. • - Customer-first mindset: patient, professional, and reliable. • - Must be located within **LATAM**. • **Nice-to-Have** • - Experience in a SaaS or software support environment. • - Basic understanding of user settings, access controls, or configuration tasks. • - Call center experience or roles mixing customer support + administrative tasks. • - Comfortable with routine, repetitive, and process-driven tasks requiring accuracy.

🏖️ Benefits

• - Work remotely Monday - Friday, 40 hours a week (no weekends) • - Vacation: 10 business days a year • - Holidays: 5 National Holidays a year • - Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day) • - Parental Leave • - Health Care Reimbursement • - Active Lifestyle Reimbursement • - Quarterly Home Office Reimbursement • - Payroll Deduction Purchase Plans • - Longevity Bonus • - Continuous Learning Bonus • - Access to Training and Professional Development Platforms • - Did we mention it's REMOTE?!!