National Installations & Scheduling Service Manager

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Zip Water

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🍽️ Food & Beverage

🏥 Healthcare

🏭 Manufacturing

Food & Beverage • Healthcare • Manufacturing

Zip Water is an Australian company that has been manufacturing and marketing instant water systems since 1947. Renowned for its expertise in filtered boiling, chilled, and sparkling water taps, Zip Water offers some of the world’s most advanced drinking water appliances. The company is committed to providing pure-tasting, safe, and clean water to homes and workplaces in over 70 countries. With stylish products like the Zip HydroTap, it aims to transform how people drink and cook while ensuring that its cutting-edge technology delivers an irresistible taste. Additionally, Zip Water maintains a network of over 300 technicians for installation and maintenance services.

📋 Description

• Lead, coach and develop field engineers and scheduling coordinators as one high-performing national team. • Set objectives, establish accountability, and ensure delivery against safety, service, productivity, and customer standards. • Own national scheduling performance, balancing demand, capacity, engineer skills, geography, customer commitments, and commercial priorities. • Manage backlog, cancellations, unallocated work, and emerging capacity risks. • Maintain safety leadership and ensure compliance with HSE requirements, risk assessments, method statements, competency standards, incident reporting, and corrective actions. • Lead investigations and embed learning across the national team. • Own installation quality and right-first-time performance; resolve service failures, repeat visits, and escalations. • Establish daily and weekly performance routines, track KPIs, analyse trends, perform root-cause analysis, and deliver corrective actions. • Identify inefficiencies, standardise processes, and champion digital tools, automation, and data-led decision-making. • Collaborate with Sales, Customer Experience, Operations, and senior leadership. • Own the installation operational budget and manage productivity, overtime, travel, subcontractor, and cost-per-job targets. • Identify revenue and margin opportunities through customer interactions, reduced installation failure, improved capacity utilisation, and partnership with Sales and Customer Experience. • Build team capability through workforce planning, recruitment, onboarding, coaching, performance management, succession planning, skills development, and management of conduct, attendance, and underperformance.

🎯 Requirements

• Proven leadership experience managing a sizeable, geographically dispersed field workforce and office-based scheduling or coordination teams. • Demonstrable success improving productivity, service levels, installation quality, and customer outcomes within a field service or installation environment. • Strong scheduling and workforce-management capability, including digital scheduling tools, capacity planning, route optimisation, and backlog management. • Strong data literacy, including operational KPIs, root-cause analysis, and performance routines to drive decisions and sustained improvement. • Experience managing budgets, overtime, contractors, operational expenditure, and cost-per-job performance. • Confidence managing performance, organisational change, service recovery, and complex customer or operational escalations. • Excellent communication, stakeholder management, coaching, and problem-solving skills. • Valid UK driving licence. • Desirable: experience managing compliance, audits, incident investigations, and corrective-action programmes. • Desirable: experience leading process digitisation, automation, or service transformation initiatives. • Desirable: strong understanding of HSE regulations, risk assessments, method statements, and incident reporting.

🏖️ Benefits

• 25 days annual leave + bank holidays • Company Sick Pay (after qualifying period) • Holiday purchase scheme • Full training and continuous support with your team • A market leading company pension • Life insurance • Employee rewards and discounts through Perks at Work • Option to join Health Care Cash Plan • 24/7 365-day access to Employee Assistance Programme • Well-being programs – your well-being is important to us • Access to on-going learning and development with our online learning platform • Discretionary bonus scheme • Company car