Diagnostics Technical Support

November 21

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Zoetis

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Biotechnology • Pharmaceuticals • Science

Zoetis is the world's leading animal health company, committed to nurturing the world and humankind by advancing care for animals. With over 70 years of innovation, Zoetis develops a broad portfolio and pipeline of medicines, vaccines, diagnostics, and technologies that span a continuum of care to predict, prevent, detect, and treat animal illnesses. Operating in more than 100 countries, the company supports livestock farmers, veterinarians, and pet owners around the globe. Zoetis is driven by science and their shared passion for the human-animal bond, aiming to create a more sustainable and healthier world for all.

10,000+ employees

Founded 1952

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

📋 Description

• Assist end users, field reps, and distribution partners with operation, applications, and problem resolution across our veterinary diagnostic portfolio • Provide prompt, accurate technical assistance to veterinary clinics, research labs, and academic settings; troubleshoot device, software, and application issues • Support customers, sales teams, distributors, and marketing with product performance, technical inquiries, operations training, and application guidance • Initiate and document product returns (RMA) and investigations; log all interactions in the call management/CRM system • Act as SME for assigned product lines: prepare/review support information, develop fault isolation processes, and improve complaint documentation • Train and guide colleagues to increase productivity and performance • Collaborate with Product Management, Repair, Engineering, Quality, Field Tech Services, Customer Service, and other teams on support activities • Handle and appropriately escalate complex cases; communicate updates, challenges, and concerns

🎯 Requirements

• Relevant college or university education • 2+ years’ experience, including 1+ year in Technical Support; point‑of‑care diagnostics experience preferred • Excellent telephone manner; experience with CRM and call systems preferred • Language ability to read technical/regulatory content; write reports and procedures; present to varied audiences • Proficiency with Microsoft Excel, Word, Outlook, and webmail; familiarity with CRM/contact center systems preferred • Personnel management: ability to coach and motivate peers; dependable, organized, ethical, and safety‑minded

🏖️ Benefits

• Quiet, distraction‑free workspace • Opportunities to mentor, enhance processes, and collaborate across functions